Zoelyn Skiles
Indianapolis,IN
Summary
Dynamic leader with proven expertise in enhancing customer experience and team performance at Dicks Sporting Goods. Excelled in customer service and store organization, significantly improving client satisfaction and operational efficiency. Demonstrated exceptional teamwork, communication, and a driven work ethic, contributing to a positive work environment and achieving notable sales promotions.
Overview
6
6
years of professional experience
Work History
Retail Sales Leader
Dicks Sporting Goods
Greenwood, IN
08.2024 - Current
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Assisted customers with returns and exchanges, resolving issues efficiently while maintaining a courteous demeanor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Leader
Dicks Sporting Goods Warehouse
Greenwood, IN
01.2023 - 07.2024
- Assisted customers with returns and exchanges, resolving issues efficiently while maintaining a courteous demeanor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wellness Advisor
YMCA Of Greater Indianapolis
Lebanon, IN
01.2022 - 05.2022
- Educated clients on the importance of proper nutrition and exercise, resulting in healthier lifestyle choices.
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
- Improved client wellness by conducting comprehensive health assessments and creating personalized plans.
- Boosted client retention rates through consistent follow-ups, progress tracking, and goal setting assistance.
- Built strong relationships with members to promote health, wellness and available services.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Assistant Manager
Fundaes Ice Cream
Speedway, IN
07.2019 - 12.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Kinesiology
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2023
Skills
- Driven work ethic
- Customer service
- Teamwork and collaboration
- Reliability
- Team cooperation
- Effective communication
- Flexible hours
- Store organization
Timeline
Retail Sales Leader
Dicks Sporting Goods
08.2024 - Current
Retail Sales Leader
Dicks Sporting Goods Warehouse
01.2023 - 07.2024
Wellness Advisor
YMCA Of Greater Indianapolis
01.2022 - 05.2022
Assistant Manager
Fundaes Ice Cream
07.2019 - 12.2021
Bachelor of Science - Kinesiology
Indiana University, Purdue University Indianapolis