Zoe Middleton
Summary
Dynamic professional with a proven track record at Goldfish Swim School, enhancing customer relations and streamlining operations. Expert in time management and communication, adept at fostering engaging environments and improving efficiency. Demonstrates strong empathy and a commitment to safety, leveraging BLS certification to ensure preparedness and excellence in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Door Staff
The Woods/Sidebar
11.2024 - Current
- Kept work area clean and safe.
- Utilized strong communication skills to effectively address patron inquiries, resolve issues, and provide event information.
- Maintained excellent customer relations.
- Collaborated with fellow team members to maintain smooth operations during high-volume periods.
- Maximized efficiency of ticket sales process by quickly verifying identification and collecting admission fees when necessary.
Swim Instructor/Lifeguard
Goldfish Swim School
04.2020 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Front Desk/Assistant
Chubbuck Duncan and Robey
05.2023 - 08.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Developed and implemented a comprehensive organizational system for digital and physical files, helping with workflow across departments.
In-Home Nanny
N/A
05.2023 - 08.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
Education
Bachelor of Science - Nursing
Miami University
Oxford, OH05-2027
Skills
- Vital signs
- Time Management
- Communication
- Medical Terminology
- Empathy and Compassion
Certification
- Basic Life Support Certification (BLS)
Timeline
Door Staff
The Woods/Sidebar
11.2024 - Current
Front Desk/Assistant
Chubbuck Duncan and Robey
05.2023 - 08.2023
In-Home Nanny
N/A
05.2023 - 08.2023
Swim Instructor/Lifeguard
Goldfish Swim School
04.2020 - Current
Bachelor of Science - Nursing
Miami University
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