ZOERENE CASTRO
Los Angeles,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista, Server
The Highland Cafe
09.2021 - Current
- Takes orders in a friendly, timely, and professional manner
- Educates customers on our food menu options as well as our variety of beverages
- Serves customers with a smile and communicates effectively to meet the customers needs
- Memorizes drink orders, prepares beverage orders quick and efficiently
- Maintains a clean work environment as well as buss tables, restock, put equipment in it’s place, and locks all doors to ensure a safe close.
Cashier, Produce, Juice Bar, Bakery
Fresco Community Market
12.2019 - 09.2021
- Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Welcome customers and help them locate items while delivering a friendly service
- Process transactions and expedite customer check-out
- Check identification for proof-of-age and refusing alcohol sales to underage customers
- Mentored new team members on POS system operation, customer service strategies and produce codes
- Checked for outdated and overripe grocery items and removed from inventory
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Provided in-depth information to customers on beverage preparation
- Learned every menu preparation and numerous off-label drinks to meet all customers needs.
Sales Associate
Vans
08.2019 - 01.2020
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Educated customers on promotions to enhance sales
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Drive team revenue totals by bringing in over $2,000 in sales per day
- Maintained organized, presentable merchandise to drive continuous sales
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cashier
McDonald’s
10.2018 - 06.2019
- Greeted over 60 customers per day and communicated effectively to obtain accurate orders
- Used cash registers and POS systems to request and record customer orders and compute bills
- Provided customers with information on specials and discount deals
- Assisted counter staff in packing ready orders and distributing to customers
- Checked completed orders for accuracy and bagged meals for easy carrying
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Maintained clean, sanitized and well-organized food preparation zones.
Education
Pasadena City College
Pasadena, CAEast Los Angeles College
Los Angeles, CAHigh School Diploma -
Franklin High School
Los Angeles, CA06.2018
Skills
- Front of House Operations
- Adaptive and creative
- Exceptional customer service
- POS Systems
- Sales expertise
- Conflict Resolution
- Stocking Supplies and Retail Products
- Point of Sale Knowledge
- Latte art
- Beverage Preparation
- Food Running
- Opening and closing duties
- Team Player
References
Available upon Request
Timeline
Barista, Server
The Highland Cafe
09.2021 - Current
Cashier, Produce, Juice Bar, Bakery
Fresco Community Market
12.2019 - 09.2021
Sales Associate
Vans
08.2019 - 01.2020
Cashier
McDonald’s
10.2018 - 06.2019
Pasadena City College
East Los Angeles College
High School Diploma -
Franklin High School