Zoey Drew
La Vernia ,TX
Summary
Dynamic office assistant and customer service representative with a proven track record, enhancing efficiency through expert data entry and exceptional customer service. A dedicated team player, I excel in customer service,organizing files and fostering strong relationships, contributing to a positive work environment and streamlined operations. Resourceful problem solver committed to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Winone Communications
La Vernia, TX
01.2020 - 04.2025
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Cashier
Dollar Tree
Floresville, TX
06.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
General - General Studies
La Vernia High School
La Vernia, TXSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Resourceful
- Administrative support
- Office administration
- Prioritizing work
- File maintenance
- Professional and mature
- Strong problem solver
- Clerical support
- Document management
- Relationship building
- Team bonding
- Social media and promotions
Certification
Food handlers permit (experience and extensive classes in culinary have provided this)
Art endorsement (extensive classes and experience in art have provided this)
Timeline
Cashier
Dollar Tree
06.2024 - 08.2024
Office Assistant
Winone Communications
01.2020 - 04.2025
General - General Studies
La Vernia High School