Zoey Duchoslav
Summary
Responsible and dedicated veterinary professional with proven abilities in patient care and client communications. Meets patient’s needs with compassion and care for every animal that is in my care. Offers excellent time management, multitasking, communication and organizational skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Veterinary Assistant
Cheat Lake Animal Hospital
Morgantown, West Virginia
07.2023 - Current
- Get a detailed patient history
- Provide compassionate care to animals during treatments and recovery
- Assist veterinarians while examining patients
- Restrain animals during examination or treatments using appropriate techniques according to species size and temperament
- Administer medications and treatments prescribed by the veterinarian
- Dispense medications as directed by the veterinarian
- Document and track treatments
- Address healthcare needs of patients by coordinating with the veterinarians and following orders
- Administer medications and treatments as prescribed by the veterinarian
- Collect specimens such as urine, blood and fecal samples for laboratory use
- Prepare laboratory slides for microscopic examinations
- Package specimens for external laboratory testing
- Communicate with veterinarians and staff members to maintain patient flow
- Update medical records accurately
- Maintain accurate medical records of all patients
- Clean exam rooms between appointments
- Restock and clean exam rooms for ample supplies and disease control
- Assist in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time
- Scrub, count, and package surgical instruments and drapes for autoclave sterilization
- Operate radiographic equipment
- Prepare laboratory slides for microscopic examinations
- Respond promptly to emergency situations
- Provide emotional support to pet owners during difficult times
- Discharge patients to owners with detailed care instructions
- Train new veterinary staff on office procedures and requirements
- Communicate with clients
- Answer phone inquiries from clients regarding appointment scheduling, services offered and updates on patients
- Update clients on patient status and wait times
- Transfer phone calls to the correct department
- Support euthanasia procedures and disposal following regulations and owner preferences
- Interpret lab results
- Assist doctors and technicians by soothing upset or frightened animals
- Transfer phone calls to the correct department
Animal Care Attendant
Cheat Lake Animal Hospital
Morgantown, West Virginia
07.2022 - 07.2023
- Provided daily care for animals, including feeding, cleaning cages and exercising
- Provided daily care for animals, ensuring cleanliness and comfort
- Assisted veterinarians during examinations and treatments of various animals
- Monitored animal behavior and health, reporting concerns to veterinary staff
- Managed feeding schedules, administering medications as directed by veterinarians
- Administered medications as prescribed
- Utilized specialized equipment such as muzzles, harnesses and leashes when handling aggressive animals
- Organized and sanitized animal enclosures to promote a healthy environment
- Cleaned up after animals including washing dishes and sanitizing cages
- Trained new staff members on proper animal care techniques
- Conducted regular inspections of kennels, runs, pens and yards to ensure cleanliness
- Maintained detailed records of animal health, diet, and medical treatments
- Stayed on top of laundry, sweeping and disinfection protocols
- Maintained clean and orderly yards, kennels and cages
- Cleaned and sanitized equipment and surfaces to protect patients from potential spread of disease
- Cleaned and disinfected surgical rooms to maintain a sterile environment.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding
- Adhered to pet care plans, medication requirements and dietary restrictions
- Communicated with staff to ensure ample patient health, safety and recovery
Customer Service Associate
Walmart
Keyser, West Virginia
02.2020 - 05.2022
- Assisted customers with inquiries and provided product information
- Handled customer transactions accurately at the register
- Resolved customer complaints with a focus on customer satisfaction and retention
- Processed returns and exchanges according to store policy
- Monitored stock levels and restocked shelves regularly
- Trained new associates on customer service best practices and system usage to enhance team performance
- Greeted customers and identified their needs
- Demonstrated active listening skills when responding to customer questions and complaints
- Answered all phone calls promptly, politely and addressed questions or concerns
- Handled cash register operations accurately and preformed opening/closing duties of all cash drawers in store
- Handled large amounts of cash and balanced cash drawer daily
- Received and processed customer deposits and payments at the service counter.
- Handled cash register operations accurately and performed opening/closing duties of all cash drawers in store
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Trained new associates on customer service procedures and systems
- Monitored stock levels and restocked shelves as needed
- Ensured a clean and safe shopping environment for customers
- Kept work area neat, clean, and well-stocked at all times
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
- Answered phone calls promptly and courteously, providing accurate information to address customer inquiries
- Created money orders for customers at the service counter, ensuring accuracy.
- Assisted customers who were sending large amounts of money
Education
Veterinary Technician - Veterinary Science
Penn Foster Career School
Scranton, PA 02.2026 - 06.2026
Associate of Arts - Animal Science
West Virginia University
Morgantown, WV 06.2020 - 05.2022
Skills
- Client communication
- Triage patients
- Fulfilling treatment plans
- Money handling
- Answering phones
- Maintaining patient records
References
- Kyle Lamb (724) 998-5211 (Personal)
- Isabel Adams (440) 281-2447 (Personal)
- Miah Schaefer (812) 639-6643 (Shift Lead)
- Dee Wyer (304) 290-7513 (Lab Tech)
- Amanda McWreath (724) 554-8023 (DVM)
Timeline
Veterinary Technician - Veterinary Science
Penn Foster Career School
02.2026 - 06.2026
Veterinary Assistant
Cheat Lake Animal Hospital
07.2023 - Current
Animal Care Attendant
Cheat Lake Animal Hospital
07.2022 - 07.2023
Associate of Arts - Animal Science
West Virginia University
06.2020 - 05.2022
Customer Service Associate
Walmart
02.2020 - 05.2022