Zoey Emerson

Customer service professional with experience managing client communications, scheduling appointments, and resolving inquiries across multiple platforms. Skilled in building customer relationships, conducting follow-ups, identifying service opportunities, and contributing to process improvements that enhance customer satisfaction and retention.

• Delivered exceptional dining experiences by providing attentive and professional customer service.
• Managed multiple tables efficiently while maintaining accuracy and high service standards.
• Handled reservations, takeout orders, and guest inquiries in a fast-paced environment.
• Operated POS systems for order entry, payment processing, and guest account management.
• Resolved customer concerns professionally to ensure satisfaction and repeat business.
• Collaborated with team members to maintain efficient operations during high-volume shifts.
• Increased sales through menu knowledge, suggestive selling, and promotion of specials.

Warehouse Clerk with experience managing shipping and receiving operations, inventory tracking, and order fulfillment. Demonstrated strong attention to detail, organization, and teamwork while ensuring accurate documentation, efficient workflow, and timely shipment processing in a fast-paced warehouse environment.