Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoey E. Murphy

Rock Hill

Summary

Dynamic omni team lead at Belk with expertise in inventory and client relationship management. Proven track record of enhancing sales and customer satisfaction through efficient digital fulfillment processes. Skilled in data analysis and team training, driving operational excellence in fast-paced retail environments.

Overview

10
10
years of professional experience

Work History

Omni Team Lead

Belk
Charlotte
05.2021 - Current
  • Led pick, pack, and shipping process for online orders, enhancing sales and customer satisfaction.
  • Managed inventory accuracy, trained team members on digital fulfillment tools, and ensured efficiency to meet strict deadlines while handling stockroom, replenishment, and merchandising tasks.
  • Retail Company

Customer Service Clerk

Target
Charlotte
06.2020 - 05.2021
  • Engaged with customers to ensure seamless transactions and address any concerns.
  • Provided information to customers by verifying needs, answering questions, and offering assistance for informed decision-making.
  • Assist customers in the in-store check-out process.
  • Duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change.
  • Collecting revenue by receiving and recording payments.
  • Resolving problems and explaining procedures.
  • Assisted customers in selecting products from a diverse range to enhance their shopping experience.
  • Process payments and maintain a high level of customer service.
  • Implemented pricing markdowns to promote sales and clear inventory.
  • Retail /Grocery Store – Superstore Chain

Retail Clothing Sales Associate

Dillard’s
Charlotte
07.2018 - 03.2020
  • Cultivated customer relationships to drive repeat sales.
  • Set merchandise directives to align with sales strategies.
  • Implemented price reductions to clear inventory.
  • Operated cash register and managed financial transactions efficiently.
  • Retail Company

Customer Service Clerk

Harris Teeter
Charlotte
12.2015 - 06.2018
  • Assisted customers during check-out process, facilitating efficient transactions and enhancing customer experience.
  • Provided information to customers by verifying needs, answering questions, and offering assistance to ensure satisfaction.
  • Resolving problems and explaining procedures.
  • Duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change.
  • Collecting revenue by receiving and recording payments.
  • Counted the contents of the cash register drawer at the end of each shift, maintained receipts, records, and withdrawals.
  • Delivered customer service and assistance in grocery store, fostering positive shopping environment.

Education

High School Diploma -

Myers Park High School
Charlotte, NC

Skills

  • Microsoft Office Word, Excel, PowerPoint, Access, and Outlook
  • Client relationship management
  • Inventory management
  • Digital fulfillment tools
  • Sales strategy
  • Data analysis

Timeline

Omni Team Lead

Belk
05.2021 - Current

Customer Service Clerk

Target
06.2020 - 05.2021

Retail Clothing Sales Associate

Dillard’s
07.2018 - 03.2020

Customer Service Clerk

Harris Teeter
12.2015 - 06.2018

High School Diploma -

Myers Park High School

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Zoey E. Murphy