Zoey Ghezzi
Tampa
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
4
4
years of professional experience
Work History
Barista /Barista Trainer
Starbucks
Tampa, FL
04.2022 - Current
- Trained new baristas on coffee brewing techniques and customer service skills.
- Provided feedback and support to baristas during peak hours and busy shifts.
- Greeted guests with pleasant smile and superior customer service.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Maintained a clean and organized work environment, adhering to health and safety standards.
Restaurant Hostess
Iavarone's Steakhouse & Italian Grill
Tampa, USA
06.2024 - 12.2024
- Managed reservations and maintained seating arrangements for optimal flow.
- Greeted and welcomed guests upon arrival at the restaurant.
- Provided menus and informed guests about daily specials and promotions.
- Assisted servers by communicating guest needs and preferences effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Volunteering
Horse Power for Kids
Tampa, FL
03.2022 - 02.2024
- Responded to inquiries from the public regarding volunteering opportunities.
- Assisted in daily maintenance of animals.
- Collaborated with team members to improve workflow efficiency.
- Maintained cleanliness of work areas and equipment to promote safety.
- Cared for livestock, including feeding and watering.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL12.2026
Skills
- Communication skills
- Performance improvements
- Cleanliness
- POS system operation
- Barista mentoring
- New hire training
- Positive and professional
- Calm demeanor
Timeline
Restaurant Hostess
Iavarone's Steakhouse & Italian Grill
06.2024 - 12.2024
Barista /Barista Trainer
Starbucks
04.2022 - Current
Volunteering
Horse Power for Kids
03.2022 - 02.2024
Associate of Arts - Business Administration And Management
Hillsborough Community College
Education
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