Zoey Nelson
La Crosse,WI
Summary
I offer excellent communication skills and a natural ability to connect with people, and I am eager to learn and develop in a customer service environment. I bring an understanding of basic customer service principles and the ability to adapt to new systems and processes quickly. I am ready to use and develop new communication and problem-solving skills in any position given to me.
Overview
3
3
years of professional experience
Work History
Cook
A&w Restaurants
05.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Server
A&w Restaurants
03.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between guests.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Restaurant Hostess
Fayzes Restaurant and Bakery
03.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Central High School
La Crosse, WI05-2025
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Pet handling
- Patience and tolerance
- Animal care
- Basic maintenance
- Teamwork and collaboration
- Customer communication
- Telephone skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Animal Care
- Veterinarian Work
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Cook
A&w Restaurants
05.2024 - Current
Restaurant Hostess
Fayzes Restaurant and Bakery
03.2023 - 10.2023
Server
A&w Restaurants
03.2022 - Current
High School Diploma -
Central High School
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