Zoey Olson
Pensacola ,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Buffalo Wild Wings, excelling in high-pressure environments through exceptional multitasking and customer service skills. Expert in cash handling and team collaboration, consistently enhancing customer satisfaction and dining experience. Achieved significant improvements in service delivery by leveraging strong communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Waitress
Millers Ale House Bar and Grill
09.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress/ Host/ Takeout Specialist
Buffalo Wild Wings
01.2023 - 08.2024
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Salad Maker/ Busser
The 615 Club
07.2022 - 12.2022
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
Grocery Bagger
Woodman's Food Market
05.2022 - 07.2022
- Followed store policies for bagging and handling merchandise.
- Assisted customers by bagging groceries with care and attention.
- Adapted to different bagging techniques based on customer preferences.
- Handled various types of products, including fragile items with caution.
Burger Plate/ Burger Set/ Salads/ Burger Stuffing
Lucy’s Burger Bar
12.2021 - 04.2022
- Prepared burgers by grilling patties to ensure proper cooking.
- Collaborated with kitchen staff to meet customer demand during peak hours.
- Assembled orders by adding toppings and condiments according to customer preferences.
- Followed food safety procedures to maintain quality of food served.
Education
High School Diploma - High School
Beloit Memorial High School
Beloit, WI2034
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Cleanliness
Timeline
Waitress
Millers Ale House Bar and Grill
09.2024 - Current
Waitress/ Host/ Takeout Specialist
Buffalo Wild Wings
01.2023 - 08.2024
Salad Maker/ Busser
The 615 Club
07.2022 - 12.2022
Grocery Bagger
Woodman's Food Market
05.2022 - 07.2022
Burger Plate/ Burger Set/ Salads/ Burger Stuffing
Lucy’s Burger Bar
12.2021 - 04.2022
High School Diploma - High School
Beloit Memorial High School
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