Summary
Overview
Work History
Education
Skills
Timeline
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Zoey Rivera

San Antonio,TX

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and an infectious love of coffee. Maintains a calm, mature, and professional demeanor and proactive approach to problem-solving and staff management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Host

Plucker Wing Bar
05.2022 - 05.2023
  • Seated patrons based on guest preferences and seating availability.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Answered phone calls to take orders, give information and document reservations.

Barista Shift Lead

Merit Coffee
06.2023 - Current
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
  • Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Memorized ingredients and recipes for a wide variety of specialty drinks.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • expertise in dialing in milk-based and solo espresso
  • specialize in specialty coffee with a very developed palette and knowledge of different cultivars and coffee processes.

Education

Bachelor of Science - Cell Biology

The University of Texas At San Antonio
San Antonio, TX
05.2027

High School Diploma -

Sandra Day O'Conner High School
Helotes, TX
05.2023

Skills

  • Inventory controls
  • Staff Training and Development
  • Safe Food Handling
  • Shop Opening and Closing
  • POS Systems
  • Microsoft Excel
  • Cash handling proficiency
  • Latte art expertise
  • Hand-Crafted Drink Recipes
  • Task Delegation
  • Espresso machine operation
  • Opening and closing procedures

Timeline

Barista Shift Lead

Merit Coffee
06.2023 - Current

Host

Plucker Wing Bar
05.2022 - 05.2023

Bachelor of Science - Cell Biology

The University of Texas At San Antonio

High School Diploma -

Sandra Day O'Conner High School

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Zoey Rivera