Manuel Santana
West Warwick,RI
Summary
Accomplished Brand Ambassador with a proven track record at Rhode Island Home Improvement, enhancing brand awareness and customer engagement through innovative marketing campaigns and social media strategies. Skilled in branding and effective communication, I excel in creating meaningful customer relationships and driving sales performance. My approach combines creative content development with strong interpersonal skills to achieve significant brand growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Rhode Island Home Improvement
Warwick, RI
09.2024 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Provided detailed reports on promotional activities and sales results.
- Analyzed data from past campaigns to identify areas of improvement.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Increased sales and brand awareness through face-to-face marketing.
- Built lasting relationships with customers by delivering first-call resolution.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Increased sales by encouraging customers to purchase additional products and services.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
Brand Ambassardor
Boatal
Newport, RI
09.2024 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Gathered customer feedback for product development purposes.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Edited videos using Adobe Premiere Pro and After Effects software.
- Curated content for social media platforms.
- Studied target audience and business offerings to devise effective call-to-action copy.
- Developed GIFs, memes and other entertaining visual content to engage audiences and gain followers.
Best Buy Rep
Best Buy
West Warwick, RI
07.2024 - 09.2024
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Consistently met daily performance goals set by management team members.
- Maintained cleanliness of store area including windows, floors, counters.
- Utilized broad knowledge to recommend solutions to potential customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Barista
Starbucks
West Warick, RI
08.2023 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Restaurant Hostess
Brick oven on Main
Pawtucket, RI
05.2017 - 12.2018
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Cranston High School West
Cranston, RI05-2013
Skills
- Product awareness
- Branding
- Sales
- Marketing
- Customer service
- Social media marketing
- Effective communicator
- Strong interpersonal skills
- Performance improvement
- Communication skills
- Public relations
Languages
English
Professional
Affiliations
- When I'm not doing content creation and modding and maintaining my PC im in the garden and tending to my the plethora of house plants.
- Tending to my Family when the challenge arises
- Watching information videos on all things related to tech,life-style enhancement.
Timeline
Brand Ambassador
Rhode Island Home Improvement
09.2024 - Current
Brand Ambassardor
Boatal
09.2024 - Current
Best Buy Rep
Best Buy
07.2024 - 09.2024
Barista
Starbucks
08.2023 - 08.2024
Restaurant Hostess
Brick oven on Main
05.2017 - 12.2018
High School Diploma -
Cranston High School West
Similar Profiles
Joshua LuzJoshua Luz
Seasonal Event Sales Representative at Rhode Island Home ImprovementSeasonal Event Sales Representative at Rhode Island Home Improvement
Rachel HoganRachel Hogan
Social Work Intern at Rhode Island Veterans HomeSocial Work Intern at Rhode Island Veterans Home
Morayo AmudaMorayo Amuda
Licensed Practical Nurse at Rhode Island Veterans HomeLicensed Practical Nurse at Rhode Island Veterans Home