Zoey West
Urbana,MO
Summary
Knowledgeable Desired Position with solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in cross-selling banking products and maintaining high client satisfaction through effective communication and problem-solving. Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Receptionist
EastSide Veterinary Service
05.2025 - Current
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Coordinated communication between veterinary staff and pet owners for seamless service delivery.
- Maintained accurate patient records using veterinary practice management software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Personal Banker
Mid Missouri Bank
07.2024 - 05.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Daycare Assistant
Strafford R-VI Public School
05.2023 - 07.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma - undefined
Strafford High School
Strafford, MO05.2023
Skills
Relationship building and management
Client relationship management
Cash Handling
Banking
File Maintenance
Timeline
Receptionist
EastSide Veterinary Service
05.2025 - Current
Personal Banker
Mid Missouri Bank
07.2024 - 05.2025
Daycare Assistant
Strafford R-VI Public School
05.2023 - 07.2024
High School Diploma - undefined
Strafford High School