Zoey Fernandez Rodriguez
Steamboat Springs
Summary
I am a dedicated front desk agent with strong guest service and problem-solving skills. Committed to enhancing guest experiences through efficient check-in processes and prompt issue resolution.
Results-driven front desk professional with expertise in hospitality services and cash handling. Proven ability to manage guest inquiries and deliver exceptional service, ensuring satisfaction and fostering repeat visits.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Steamboat Grand
Steamboat Springs, CO
11.2025 - Current
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed check-in and check-out processes efficiently, enhancing guest experience.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with housekeeping and maintenance teams to uphold facility standards.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Guest Service Agent
Island House Hotel
Mackinac Island, MI
04.2025 - 10.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Assisted guests with reservations and modifications using the hotel's booking system.
- Maintained cleanliness and organization of front desk area to enhance guest experiences.
- Handled phone calls professionally, providing information on hotel amenities and local attractions.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Front Desk Agent
Montage
Big Sky, MT
09.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Aramark
Grand Canyon, AZ
05.2023 - 09.2023
- Utilized reservation software for booking management and guest information retrieval.
- Provided local area information and recommendations to enhance guests' stays.
- Assisted in maintaining front desk organization and cleanliness for optimal service delivery.
- Trained new staff on front desk procedures, promoting teamwork and efficiency.
Education
High School Diploma -
Portage High School
Portage, WI05-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Microsoft office
- POS systems
Timeline
Front Desk Agent
Steamboat Grand
11.2025 - Current
Front Desk Guest Service Agent
Island House Hotel
04.2025 - 10.2025
Front Desk Agent
Montage
09.2023 - 04.2024
Front Desk Agent
Aramark
05.2023 - 09.2023
High School Diploma -
Portage High School