Zoey Zarate
New Caney,TX
Summary
Versatile team member offering over 5 years of customer service experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
02.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Server
Snooze A.M Eatery
11.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Lupe Tortilla
01.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Attendant
Silver Springs Home Health Care
04.2019 - 02.2020
- Reduced risk of injury or complications by carefully following established guidelines for lifting, transferring, and positioning patients.
- Ensured accurate record-keeping by meticulously updating patients chart and reporting any changes in their condition.
- Assisted in daily living activities such as bathing, dressing, grooming, feeding, and toileting for optimal patient comfort and hygiene.
- Improved patient comfort by consistently providing compassionate care and maintaining a clean, safe environment.
- Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
Server/Bartender/Shift Leader
Gringos
07.2016 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Klein Collins High School
Spring, TX06.2018
Skills
- Communication
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Time Management
- Relationship Building
- Payment Processing
- Accurate money handling
- Physical Stamina
Timeline
Personal Shopper
Walmart
02.2023 - Current
Server
Snooze A.M Eatery
11.2021 - 06.2022
Server
Lupe Tortilla
01.2021 - 11.2021
Patient Attendant
Silver Springs Home Health Care
04.2019 - 02.2020
Server/Bartender/Shift Leader
Gringos
07.2016 - 01.2020
High School Diploma -
Klein Collins High School