Zoey (Ashtyn) Carnes
Mendon,United States
Summary
Emerging social work professional dedicated to offering compassionate, strengths-based assistance to individuals and families. Skilled in shelter care, crisis response, and establishing rapport with clients from various backgrounds. Recognized for reliability, attentive listening, and staying calm under pressure. Enthusiastic about contributing to a field placement by advocating, practicing ethically, and serving the community with passion.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
02.2026 - Current
- Supervised front-of-house and back-of-house operations during scheduled shifts
- Monitored food safety, sanitation, and cleanliness across service and prep areas
- Resolved customer concerns quickly to maintain smooth, positive store experience
- Managed cash handling, order accuracy, and register balancing during peak periods
- Coordinated opening and closing tasks, including restocking and equipment checks
- Directed workflow priorities to keep service efficient and team performance consistent
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Shelter Care Worker
Catholic Charities Diocese of Kalamazoo
08.2025 - 11.2025
- Provided compassionate daily care and emotional support for clients in home and community settings.
- Monitored client condition and reported changes promptly to supervisors and care teams.
- Maintained accurate documentation of care services, observations, and client progress notes.
- Supported safe, respectful environments by following care plans, infection-control practices, and safety procedures.
- Coordinated transportation and appointment support to improve client access to essential services.
- Built trusting relationships with clients and families through consistent communication and reliable support.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
Barista
Starbucks
07.2023 - 08.2025
- Operated point-of-sale system, processed payments, and resolved customer orders accurately.
- Delivered prompt customer service while handling high-volume rushes with professionalism.
- Maintained clean, organized café stations through continuous sanitation and restocking.
- Supported opening and closing routines, including setup, shutdown, and cash reconciliation.
- Coordinated workflow across bar, handoff, and register stations to improve order flow.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Runner
Main Street Smokehouse
11.2022 - 12.2022
- Delivered plated dishes promptly, verifying order accuracy and presentation before service.
- Coordinated with servers and kitchen staff to maintain smooth, timely food expediter flow.
- Assisted with pickup, transport, and placement of menu items during busy service periods.
- Supported quality standards by checking temperatures, garnishes, and correct plate assembly.
- Maintained clean, organized service stations stocked with utensils, condiments, and tray supplies.
- Responded quickly to guest needs, resolving delivery issues with professionalism and attention.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Hostess
Main Street Smokehouse
09.2022 - 11.2022
- Greeted guests warmly and managed waitlist flow to maintain smooth front-of-house operations.
- Coordinated seating assignments with servers to balance table turnover and service pace.
- Confirmed reservations and updated dining room availability for accurate guest placement.
- Answered phone inquiries and communicated wait times clearly to support guest expectations.
- Assisted guests with menu questions and accommodated special seating requests professionally.
- Monitored dining room readiness and directed arrivals to appropriate tables efficiently.
- Resolved front-of-house concerns promptly while supporting positive guest experiences.
Education
Bachelor's degree - Social Work, Psychology
Western Michigan University
06-2027
Associate of Arts - AA - Psychology
Glen Oaks Community College
05-2025
High School Diploma - undefined
Mendon Middle/High School
05-2024
Skills
- Supportive communication
- Active listening
- Conflict resolution
- Interpersonal communication
- Team collaboration
- Problem‑solving
- Time management
Certification
Adult and Pediatric First Aid/CPR/AED, Medication Administration Certification, Crisis Prevention (CPI) Certification
Honors-Awards
President's List, Dean's List, Phi Theta Kappa Honor Society, National Honor Society, Lee Honors College
Timeline
Shift Lead
Tropical Smoothie Cafe
02.2026 - Current
Shelter Care Worker
Catholic Charities Diocese of Kalamazoo
08.2025 - 11.2025
Barista
Starbucks
07.2023 - 08.2025
Food Runner
Main Street Smokehouse
11.2022 - 12.2022
Hostess
Main Street Smokehouse
09.2022 - 11.2022
High School Diploma - undefined
Mendon Middle/High School
Bachelor's degree - Social Work, Psychology
Western Michigan University
Associate of Arts - AA - Psychology
Glen Oaks Community College