Zofia Bernal
Palatine,IL
Summary
Proven track record in enhancing customer satisfaction and expanding client base, notably at Xtreme Fitness Gyms. Skilled in customer service excellence and adept in developing targeted marketing strategies. Demonstrated reliability in high-volume environments, achieving high membership enrollment rates through effective sales coaching. Combines empathy with strong communication skills to deliver outstanding service. Always open to learn new things and develop my skills.
Overview
6
6
years of professional experience
Work History
Cashier/Decorator
Sweet Generation
12.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bartender/Server
Bacówka
09.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Gym Manager
Xtreme Fitness Gyms Franchise
05.2019 - 11.2019
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
Front Desk Receptionist
Xtreme Fitness Gyms
05.2018 - 05.2019
Education
High School Diploma - Criminology
XVI LO
Tarnów 05.2018
Skills
- Customer Service
- Customer Assistance
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order Taking
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier/Decorator
Sweet Generation
12.2021 - Current
Bartender/Server
Bacówka
09.2021 - 03.2022
Gym Manager
Xtreme Fitness Gyms Franchise
05.2019 - 11.2019
Front Desk Receptionist
Xtreme Fitness Gyms
05.2018 - 05.2019
High School Diploma - Criminology
XVI LO
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