ZOHAIB MUHAMMAD YOUSAF
LAHORE, PK,PUNJAB
Summary
Proven leader in customer engagement, I excelled at Cyber Digital Resource by surpassing sales targets through effective team management and CRM expertise. At Abbas And Sons, I boosted client retention by mastering complaint resolution and fostering strong relationships, showcasing my problem-solving abilities and customer support skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Abbas And Sons
03.2024 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Officer
Shees Traders
02.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Sales Representative Team Leader
Cyber Digital Resource
01.2022 - 01.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
Computer And Banking - Accounting And Finance
Dyal Singh College
Lahore,PK03-2013
Skills
- Problem-solving
- Customer support
- Sales software proficiency
- Complaint handling
- Customer focus
- Customer relationship management (CRM)
- Team management
- Inbound call management
- Help desk support
- Database research
- Call center experience
- Service recommendations
Certification
- ServiceNow Certified System Administrator – ServiceNow.
Languages
English
Full Professional
Software
70
Timeline
Customer Support Specialist
Abbas And Sons
03.2024 - 01.2025
Customer Service Officer
Shees Traders
02.2023 - 01.2024
Sales Representative Team Leader
Cyber Digital Resource
01.2022 - 01.2023
Computer And Banking - Accounting And Finance
Dyal Singh College
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