Zohaib Samuel
Choice Hotels
Artesia,CA
4
years of professional experience
Front Desk Supervisor with front office operations experience in Hospatality and hotel guest services. Leads daily check-ins, check-outs, reservations, billing, and cash handling while completing 8–12 front office reports per week for 26–40 guests per shift and coordinating housekeeping and maintenance to keep rooms and guest requests moving on time.
Work History
Front Desk Receptionist
3 Years 2 Months- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations efficiently, ensuring smooth guest check-in and check-out processes.
- Coordinated bookings and reservations using property management system to enhance the guest experience.
- Maintained lobby and reception area cleanliness, creating welcoming environment for guests.
Front Desk Supervisor
3 Years 7 Months- Supervised daily front desk operations and coordinated shift activities to enhance guest service.
- Assisted guests with inquiries and resolved service issues to ensure satisfaction.
- Train and mentor new front desk team members on hotel procedures and Choice Hotels service standards.
- Manage reservations, check-ins, check-outs, room assignments, billing, and cash handling.
- Coordinated with housekeeping and maintenance to address room and guest requests promptly.
- Prepare daily reports, cash reconciliations, occupancy updates, and other front office documentation.
- Maintain accurate guest records and follow hotel policies for security, payments, and guest privacy.
- Roadway Inn Artesia — Choice Hotels | Artesia, CA
Education
High School Diploma
Intermediate in Computer Science - Computer And Information Sciences
Skills
Front office operations
Guest relations
Reservations management
Check-in/check-out
Team leadership
Billing
Cash handling
Staff training
Housekeeping coordination
Shift scheduling
Employee performance reviews
Vendor management
Quality assurance audits
Compliance documentation
Timeline
Front Desk Receptionist
Choice Hotels
06.2023 - CurrentRead More
Front Desk Supervisor
Choice Hotels
01.2023 - CurrentRead More
St Mary’s Academy
High School Diploma
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Punjab College
Intermediate in Computer Science from Computer And Information Sciences
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