Zohreh Barger
State College,PA
Summary
Communicative professional with multiple years of experience maintaining high level of hospitality, professionalism, and costumer service. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
2
2
years of professional experience
Work History
Desk Attendant
Valley forge towers
King Of Prussia, Pennsylvania
05.2021 - 08.2023
- Transmitted and received messages using telephones or telephone switchboards.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Monitored security cameras around the premises when needed.
- Ensured that all safety protocols were adhered to during shifts.
- Maintained cleanliness of lobby area throughout the day.
- Handled residents complaints in an efficient and professional manner.
- Processed check-ins and check-outs according to established procedures.
- Answered telephone calls promptly and courteously.
- Assisted residents with questions, concerns, and requests for information.
- Greeted residents in a friendly and professional manner.
Lifeguard
Bennington Pool Services
King, Pennsylvania
05.2021 - 09.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
Education
High School Diploma -
Upper Merion, High School
King Of Prussia, PA06-2023
Some College (No Degree) - Advertising
Pennsylvania State University
University Park, PASkills
- Customer complaint handling
- Multitasking proficiency
- Creativity
- Problem-solving skills
- Curiosity
- Conflict resolution
Affiliations
- Public Relations Student Society of America (PRSSA)
Timeline
Desk Attendant
Valley forge towers
05.2021 - 08.2023
Lifeguard
Bennington Pool Services
05.2021 - 09.2021
High School Diploma -
Upper Merion, High School
Some College (No Degree) - Advertising
Pennsylvania State University
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