Zoie Dennis
Somerset,NJ
Summary
An enthusiastic, entry-level professional with strong communication and interpersonal skills who thrives in fast-paced environments while delivering high-performance customer service. Creative, adaptable, and results-oriented, with a collaborative mindset and a passion for learning, problem-solving, and continuous improvement. Known for bringing fresh ideas, positive energy, and strong motivation to team settings, with the ability to quickly learn new skills, adjust to change, and contribute to building positive, empowered workplace cultures that support team success and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
La Bon Bake Shoppes
Somerset, New Jersey
10.2024 - Current
- Supervise daily operations to ensure efficient workflow and team performance.
- Train, schedule, and manage staff to maintain efficient workflow during high-volume periods.
- Delegate work to staff, setting priorities and goals.
- Monitore employee productivity to provide constructive feedback and coaching.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Resolve customer concerns professionally and supported a positive team environment.
- Open and close the store, handle cash, and ensure compliance with health and safety regulations.
Sales Associate
Cha Cha Gifts
North Brunswick Township, NJ
06.2023 - 10.2023
- Sold products and provided insights to customers, improving their shopping experience and satisfaction.
- Operated cash register to efficiently process customer transactions, enhancing overall service speed.
- Welcomed customers to store and assisted with inquiries to enhance their shopping experience.
- Restocked products and organized stations and aisles to ensure optimal product availability and accessibility.
- Performed cleaning tasks to maintain cleanliness in store areas.
- Maintain and promote business on social media platforms
Crew Member
Quickcheck
Bound Brook, NJ
10.2021 - 05.2022
- Cashier
- Delivered exceptional customer service to enhance guest experience
- Prepared and served coffee and beverages to meet customer preferences
- Prepared a variety of food items to support daily operations
- Restocker - restocked products, prepared stations and aisles
- Performed cleaning tasks to maintain facility cleanliness
Crew Member
Dunkin Donuts
Somerset, NJ
09.2020 - 07.2021
- Delivered exceptional customer service to enhance customer satisfaction
- Barista - made and served coffee and various beverages
- Food Service Associate - prepared a variety of food
- Restocked products and organized stations for efficient service
- Executed maintenance cleaning to maintain hygiene standards
- Cashier
Education
Associate of Arts - Communications
Middlesex County College
Edison, NJ05-2025
High School Diploma -
Franklin High School
Somerset, NJ06.2022
Skills
- Customer relationship management
- Sales techniques
- Customer service
- Inventory oversight
- Employee training
- Team building
- Effective communication
- Conflict resolution
- Attention to detail
- Social media marketing
- Creative vision development
- Layout design
- Art curation
- Interpersonal skills
Certification
ServSafe National Restaurant Association - ServSafe Food Handler 2026
Timeline
Supervisor
La Bon Bake Shoppes
10.2024 - Current
Sales Associate
Cha Cha Gifts
06.2023 - 10.2023
Crew Member
Quickcheck
10.2021 - 05.2022
Crew Member
Dunkin Donuts
09.2020 - 07.2021
Associate of Arts - Communications
Middlesex County College
High School Diploma -
Franklin High School