Zoie Lucas
Hopewell,VA
Summary
Detail-oriented, with expertise in enhancing customer experiences, managing inventory, and processing transactions. Proven ability to drive sales and improve customer satisfaction through effective team collaboration and conflict resolution. Recognized for promoting products and having good customer service by connecting with customers and providing tailored sales recommendations. Organized and reliable, skilled in setting up displays, restocking shelves, and delivering knowledgeable assistance to in-store customers.
Overview
1
1
year of professional experience
Work History
Sales associate/Sales Key Holder
Tamiko jackson
Hopewell, Virginia
09.2025 - 07.2026
- Processed sales transactions accurately and efficiently.
- Collaborated with team members to enhance customer service experience.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided product knowledge to customers for informed purchases.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Maintained organized and visually appealing merchandise displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Managed inventory levels and restocked products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Participated in store promotional events and activities regularly.
- Welcomed customers upon entry to ensure a friendly shopping atmosphere. and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints professionally and resolved issues promptly.
- Handled customer complaints in a professional manner.
- Handled telephone calls to assist customers with product questions and store details. to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
Cape Fear High
Fayetteville, NC06-2025
Skills
- Sales transactions
- Cash register operation
- Cash handling
- Cash handling accuracy
- Product knowledge
- Product sales
- Product recommendations
- Exceptional customer service
- Telephone etiquette
- Inventory management
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Teamwork and collaboration
- Communication skills
- Written and oral communication skills
- Conflict resolution
- Positive and professional
- Friendly and outgoing
- Excellent people skills
- Cash register operation
Timeline
Sales associate/Sales Key Holder
Tamiko jackson
09.2025 - 07.2026
High School Diploma -
Cape Fear High