Zoie Moser
Brownsville
Summary
Compassionate and dedicated CNA with extensive experience at Hope Health and Rehabilitation Center, skilled in patient care. Enhanced patient satisfaction through empathetic communication and effective problem-solving, ensuring high-quality support for diverse medical needs. Committed to maintaining confidentiality and promoting dignity in care, creating a positive healing environment.
Overview
3
3
years of professional experience
Work History
CNA
Hope Health and Rehabilitation Center
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
Dietary Aide
Hope Health and Rehabilitation Center
07.2022 - 10.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Cleaned and organized kitchen, dining and service areas.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Lomira High School
Lomira, WIBachelor of Science - Exercise Science
Carroll University
Waukesha, WISkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Physical stamina
- Health monitoring
- Lifting and transferring
- Toileting assistance
- Patient hygiene assistance
- Infection control practices
- Reliable team player
- Recording vital signs
- Safety precautions
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient lifting
- Patient-focused care
- Electronic charting
- Compassionate caregiver
- Geriatric care
- Direct patient care
- Mobility assistance
- Supporting personal needs
- Ambulation assistance
- Companionship and emotional support
- Documenting behaviors
- Responding to emergencies
- Patient relationship building
- Medical terminology
- Light housekeeping
- Inpatient care
- Maintaining privacy
- Adaptable
- Patient assessments
- Healthcare ethics
- Specimen collection
- Transporting patients
- Trustworthy companion
- Valid state driver's license
- Care plan implementation
- Quality assurance
- Condition monitoring
- Preparing meals
- Indirect patient care
- Feeding assistance expert
- Conducting intakes
- General housekeeping
- Quick problem solver
- Infection control procedures
- Documentation expert
- Calm and level-headed under duress
Timeline
CNA
Hope Health and Rehabilitation Center
10.2023 - Current
Dietary Aide
Hope Health and Rehabilitation Center
07.2022 - 10.2023
High School Diploma -
Lomira High School
Bachelor of Science - Exercise Science
Carroll University
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