Zoila De Leon Dominguez

Receptionist, Manager and Office assistant.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
• Planned fun outings and educational activities to keep children entertained.