Zoila E. Hermida
Bronx,NY
Summary
Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.
Overview
38
38
years of professional experience
Work History
Outreach Specialist - PAAII
Department of Social Services - HRA / Office of Advocacy & Outreach
03.2008 - Current
- Inform and educate the public about Supplemental Nutrition Assistance Program (SNAP) benefits, eligibility rules and application process
- Conduct electronic interviews by using Paperless Office System (POS) and determine eligibility for SNAP services
- Assist constituents via telephone and in person with SNAP complaints and resolutions
- Educate constituents by helping them transition to the digital features of Access HRA 'On Demand' and assist them with various Online public services
- Prepare and disseminate informational material for Health Fairs throughout the five (5) boroughs
- Establish professional relationships with various agencies and Community Based Organizations
- Conduct SNAP presentations and workshop sessions
- Prepare weekly and monthly reports
Assistant to the Director - PAAI
Department of Social Services - HRA / Adult Protective Services
01.2003 - 03.2008
- Organized and scheduled meetings and appointments
- Coordinated presentations with internal and external organizations
- Prepared and monitored staff Performance Evaluations and maintained confidential information
- Coordinated and scheduled mandated training for the staff; monitored their participation and attendance
- Provided administrative support and performed administrative duties
- Inquired and collected relevant data for meeting discussions
Financial Management Liaison - PAAI
Department of Social Services - HRA / Adult Protective Services / Financial Management
06.2001 - 01.2003
- Recorded and monitored APS client's budgets and expenditures
- Reviewed budgets and invoices for accuracy and completeness
- Collected and analyzed data to ensure availability of funds
- Monitored financial entries, approved budgets, and updated clients’ demographics
- Investigated, analyzed, and resolved billing discrepancies
- Mediated between external organizations and APS clients, established professional relationships
Case Manager
Department of Social Services - HRA / Adult Protective Services
06.2000 - 06.2001
- Assessed and determined eligibility for Adult Protective Services
- Advocated for APS clients in court hearings
- Represented them in court with housing matters and assisted them with the process of relocation
- Implemented State mandated services for APS clients, such as, Order to Gain Access, hospitalization, psychological evaluations, and economic management
- Assisted clients with referrals and with the process of getting entitlements
- Substantiated success of services rendered by making monthly visits
- Investigated and established partnerships with community resources to assist clients
Eligibility Specialist II
Department of Social Services / HRA - SNAP Center
07.1987 - 06.2000
- Interviewed participants to determine SNAP eligibility by adhering to policies and procedures
- Collected data, prepared budgets, and verified financial activities for recoupment purposes
- Contacted external agencies such as banks, employers, landlords for verification purposes
- Worked on various units to ensure appropriate coverage
- Performed monthly reports
Education
Master of Arts - Urban Studies
Queens College
Queens, NY09.2013
Bachelor of Science - Business Administration
York College
Queens, NY02.1998
Skills
- Bi-lingual Spanish and English - Business Level
- Strong verbal communication and interpersonal skills
- Exceptional in working with diverse population in social services settings
- Strong ability to develop and deliver presentations in various settings
- Excellent in collaborating with Community Based Organizations (CBO), private and Government agencies for outreach events
- Strong ability to build and maintain relationships and networks
- Excellent in fostering a collaborative and supportive work environment
- Excellent customer service skills and problem resolution
- Passion for making a positive impact on communities
- Knowledge of Microsoft Word, Outlook, Excel and Power Point, Viewer and WMS
Timeline
Outreach Specialist - PAAII
Department of Social Services - HRA / Office of Advocacy & Outreach
03.2008 - Current
Assistant to the Director - PAAI
Department of Social Services - HRA / Adult Protective Services
01.2003 - 03.2008
Financial Management Liaison - PAAI
Department of Social Services - HRA / Adult Protective Services / Financial Management
06.2001 - 01.2003
Case Manager
Department of Social Services - HRA / Adult Protective Services
06.2000 - 06.2001
Eligibility Specialist II
Department of Social Services / HRA - SNAP Center
07.1987 - 06.2000
Bachelor of Science - Business Administration
York College
Master of Arts - Urban Studies
Queens College
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