Zoila Henriquez
Ontario,CA
Summary
Reliable customer service professional with a strong background in transaction processing and effective communication. Known for building relationships with customers and handling inquiries with professionalism, ensuring efficient checkout experiences.
Overview
4
4
years of professional experience
Work History
Msb associate
Cardenas Markets
Ontario, California
05.2022 - Current
- Guided customers in product selections and addressed inquiries in fast-paced environment to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
- Processed returns and exchanges professionally, ensuring adherence to company policies and fostering customer satisfaction.
- Resolved customer inquiries, complaints, and returns to maintain high standards of service and support.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Ensured cleanliness and organization of store displays to attract customer attention.
- Handled incoming calls from customers regarding orders or other inquiries.
- Ensured compliance with company safety regulations at all times while on the job.
Skills
- Transaction processing
- Cash handling
- Check cashing
- Money transfers
- Bill payments
- Compliance adherence
- Customer service
- Customer engagement
- Conflict resolution
- Effective communication
- Reliable and punctual
- Flexible schedule
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Msb associate
Cardenas Markets
05.2022 - Current