Zoila Hill
Ogden,UT
Summary
Dynamic bartender with proven expertise in customer service and salesmanship honed at creating memorable cocktails and guest experiences. Excelled in multitasking and suggestive selling, boosting per sale revenues significantly. Known for outstanding liquor knowledge and an outgoing personality, I consistently enhanced guest experiences while maintaining stringent cost control and compliance with ABC standards. Seeking to venture into the world of Data Analyst and gain new skill set.
Overview
4
4
years of professional experience
Work History
Bartender
Create Memorable Cocktails and Experiences
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Cost Analyst /Finance Business Partner
The Food Father LLC
01.2021 - 12.2021
- Assisted in the creation of quarterly budgets by providing insightful recommendations based on past expenditures patterns analysis.
- Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement..
- Increased company profit margins by effectively analyzing and controlling project expenses.
Education
Nano Degree - Data Analyst
Udacity
10.2024
Certificate - Project Management
SDCCD Continuing Education
San Diego, CA08.2018
Associate of Science - Business Administration And Management
San Diego City College
San Diego, CA06.2015
Skills
- Suggestive Selling
- Customer service expertise
- Liquor, beer, and wine knowledge
- Patience and Tolerance
- Customer Service
- Salesmanship
- Hospitality service expertise
- Outgoing Personality
- ABC standards
- Multitasking Abilities
- Cost Control
- Analytical Skills
Timeline
Bartender
Create Memorable Cocktails and Experiences
11.2023 - Current
Cost Analyst /Finance Business Partner
The Food Father LLC
01.2021 - 12.2021
Nano Degree - Data Analyst
Udacity
Certificate - Project Management
SDCCD Continuing Education
Associate of Science - Business Administration And Management
San Diego City College
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