Zoila Irizarry
Queens,NY
Summary
Meticulous Customer Service Representive with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Overnight Manager
Collective Retreats
Governors Island, NY
04.2022 - Current
- Oversee, train, and schedule hotel staff in shifts to ensure compliance and boost productivity levels
- Assign tasks to employees and ensure they are completed effectively and properly
- Manage, direct, and ensure high guest satisfaction in the delivery of all services
- Assist in resolving customer complaints in a timely, efficient, and courteous manner
- Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries
- Set performance goals and encourage team members to achieve these goals
Client Services Representative
Tone House
New York, NY
03.2022 - Current
- Processing new accounts or cancellations, as needed, and updating customer records accordingly
- Providing information about products or services, answering questions, and resolving problems for customers
- Providing support to other departments as needed, such as helping with marketing campaigns or special events
- Processing payments, refunds, and adjustments for clients, including issuing checks or transferring funds electronically
Shipping Manager
Office 11206
Brooklyn, NY
07.2020 - 06.2022
- Plan and implement overall shipping strategy
- Use shipping software to organize and prioritize shipping activities
- Oversee the whole shipping process
- Set shipping KPIs
- Prepare and present KPI reports
- Suggest solutions for process optimization
- Inspect labels and barcodes
- Supervise and oversee shipping team members
- Set and control shipping and distribution budget
Warehouse Associate
Amazon.com
Staten Island, NY
08.2020 - 09.2021
- Process, package and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Check, verify and fill customer invoices
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Keep warehouse clean and organised daily
Sales Associate
Banana Republic
New York, NY
06.2019 - 07.2021
- Greets customers and makes them feel comfortable
- Interacts with customers, offering assistance and responding to queries about products and purchases
- Provides recommendations according to customer needs or preferences
- Locates merchandise for customers and places orders, where necessary
- Introduces promotions and new products to customers
- Operates cash register and handles cash payments and credit card processing
- Handles refunds, exchanges and returns
- Documents sales by updating customer records
- Stays up to date with sales trends for better service and achievement of sales
- Alerts the management of potential security issues
Education
Bachelor's - International Trade And Transportation
SUNY Maritime College
01.2020 - Current
Bachelor's - Business Admistration
The College of Saint Rose
08.2018 - 12.2019
Skills
SchedulingData EntryFilingCash HandlingCommunicationsCustomer Service SkillsReceptionistSalesFast learnerOrder PickingShipping & ReceivingPricing
Reservations management
Bank deposit preparation
People management
Timeline
Overnight Manager
Collective Retreats
04.2022 - Current
Client Services Representative
Tone House
03.2022 - Current
Warehouse Associate
Amazon.com
08.2020 - 09.2021
Shipping Manager
Office 11206
07.2020 - 06.2022
Bachelor's - International Trade And Transportation
SUNY Maritime College
01.2020 - Current
Sales Associate
Banana Republic
06.2019 - 07.2021
Bachelor's - Business Admistration
The College of Saint Rose
08.2018 - 12.2019