Zoila Quezada
Longmont,USA
Summary
Organized and creative professional with over 7 years of experience in time management, technical project management, customer service, and graphic design. Proven ability to analyze complex issues and implement effective solutions that drive success while consistently delivering high-quality results. Committed to continuous learning and mastering new technologies, staying ahead of industry trends, and fostering positive client relationships. Seasoned engineering expert in application development and system optimization, recognized for delivering innovative solutions and enhancing software performance through strategic planning and collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Applications Engineer III, Web
SD Kaiser Permanente
06.2025 - Current
- Drive for continuous process improvement by leading the development, implementation, and maintenance of standardized tools, and templates paying attention to detail, and providing ongoing support.
- Develop logic, code, test, and debug web application software modules using MS Power FX, JavaScript, CSS, SQL, HTML, and .NET/Visual Basics.
- Developed 11 of the 13 Canvas PowerApps that were showcased in San Diego Kaiser Permanente. Leaders and physicians within the Southern California region were in attendance viewing how the PowerApps can benefit physicians, leaders and staff which reduced key pain points by 60% across several departments.
- Collaborated with multiple stakeholders and departments. Two of the applications developed will be spread on a larger scale regionally.
Automation & Efficiency Consultant III
SD Kaiser Permanente
06.2021 - 06.2025
- Led admin SharePoint Training and kept current with technology by attending monthly Microsoft 365 Ambassador meetings and Workplace & Network Services meetings.
- Mentoring fellow team members from the MSSA Community with building their own PowerApps based on one of the templates I created for a Leadership Directory.
- Developed over 80 SharePoint sites for new initiatives throughout the San Diego service area. Reducing development costs, improving employee productivity, and enhancing the effectiveness of business teams.
- Develop dashboards with SharePoint for forecasting, trending, and results analysis used by leadership.
- Assists with the development and maintenance of project plans under the direction of leads; completed the assigned tasks on the project plan and demonstrated an understanding of project performance.
- Assists with project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project.
- Developed the Physician Registration system in-house that registered over 1200 physicians. This saved the organization over $7000 by replacing the outside vendor that had been used the previous years.
- Strong project management experience, specifically managing and completing concurrent projects.
Administrative Specialist IV
Kaiser Permanente
07.2016 - 06.2021
- Provided project coordination for the design of a new physician onboarding process and web-based system to streamline physician recruitment, background check, and credentialing and onboarding process. The project involved the coordination of 10 different stakeholder groups and resulted in improved collaboration, decreased steps, and faster process time. Served an instrumental role in developing the new system to meet stakeholder requirements and developed customized onboarding materials.
- Assisted with the design of an innovative Physician Wellness Academy attended by over 250 physicians from multiple specialties to improve overall well-being and resilience. Asked to serve as project coordinator for four program cohorts that included 13 individual sessions each. Responsible for all program logistics including attendee registration, developing curriculum materials, ordering supplies, preparing and distributing all weekly communication to attendees.
- Supported multiple projects for the Wellness, Culture, and Communication department including recognition projects, engagement projects, new physician gifts, and internal surveys to assess physician wellness.
- Provided support for Leader Rounding on a direct report initiative deployed to 350 managers over two months. Support included assisting with training for all managers and helping with project logistics. Continuing to provide ongoing support for this initiative including system support, troubleshooting, reporting, and weekly communications to users. Current results demonstrate high engagement with over 5,000 rounding conversations per month.
- Provided system support and web design for multiple projects. Solid technical with understanding and firsthand experience in software development including SharePoint sites and PowerApps.
- Supported the Access Department running Crystal SQL reports and updating the Target dates in Health Connect.
- Leveraged technology to achieve cost savings by developing an electronic Adobe PDF binder to replace a paper binder distributed to all program participants in the Physician Wellness Academy. Results included positive feedback from participants, reduced preparation time, and overall cost savings.
- Serve as a systems super user for multiple systems which includes training others, troubleshooting, and optimizing system capabilities to solve additional problems. Provide SharePoint training and guidance to administrative assistants.
- Support senior leaders with ongoing communication cascade including content development, email distribution, presentation design, logo development, and other support as requested.
Admin Services Supervisor
Intrado, Inc
02.2008 - 04.2015
- Managed the high-volume print production and distribution of office supplies to over 800 employees with a staff of 5.
- Supervised and coordinated activities of the shipping department, engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment.
- Coordinated marketing trade show projects for national and statewide events through various stages from start to finish. Including project paperwork, content collection, concept meetings, proofing quality assurance, approvals, and maintaining logistic deadlines. Collaborated with the Marketing Manager and designers to maximize marketing objectives.
- Maintained company store inventory through computer tracking and ordering system. Suggested new items, contacted vendors directly negotiated wholesale costs, and set retail pricing according to company profit requirements.
- Direct experience working with production equipment, as well as knowledge of various types of printing processes, visual design elements, and desktop publishing software. Manage the implementation of any change or upgrade in software systems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Skills
- Skilled in Microsoft Office 365
- Proficient in technical software
- Expertise in analytical thinking
- Operational efficiency enhancement
- SharePoint platform customization
- PowerApps application developer
- Development of automated workflows with Power Automate
- Skilled in fostering professional relationships
- Strong organizational skills
- Proficient in UX/UI principles
- Budget oversight
- Technical support for production environments
- Process optimization
- Innovative solutions creation
- Data interpretation
- Customer service expertise
- Data organization and maintenance
- Application software development
Accomplishments
1st KP Employee to complete the Low Code App & Automation Certification
Certification
1st KP Employee to complete the Low Code App & Automation Certification – MSSA Innovation
Languages
Spanish - Native or Bilingual
Awards
Kaiser Permanente - Individual Excellence Award 2019
Power Applications Developed:
Patient Care Focus
Pre Cataracts Class Survey: Streamlines intake and reduces manual entry.
Process Tracking & Accountability
Direct Booking Tracker: Enhances visibility into scheduling workflows.
Ophthalmology Supply Ordering
- Allows department clerk to keep their supply orders all in one location.
Physician Experience
Physician Time Off Intake: Simplifies leave requests and coverage planning.
Physician Preferences: Captures scheduling and rounding preferences.
Physician Board Certification Site- Physician can upload their Board certifications.
Administrative Functions
Care Experience Performance and Recognition -
Patient can send staff recognition.
Leader Rounding: Supports structured engagement and feedback.
Administrative Resource Tool: Centralizes key resources and contacts.
AOC Availability: Tracks on-call leadership coverage.
Timeline
IT Applications Engineer III, Web
SD Kaiser Permanente
06.2025 - Current
Automation & Efficiency Consultant III
SD Kaiser Permanente
06.2021 - 06.2025
Administrative Specialist IV
Kaiser Permanente
07.2016 - 06.2021
Admin Services Supervisor
Intrado, Inc
02.2008 - 04.2015