Zoila Ramirez
San Dimas,CA
Overview
14
14
years of professional experience
Work History
Office Manager
Reddy Care Medical
Pomona, CA
04.2019 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
Medical Assistant
Younis Ali Medical Office
Pomona, CA
10.2009 - 04.2019
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CASkills
- Billing Processes
- Team Supervision
- Strong Work Ethic
- EMR Software
- Insurance Eligibility and Verification
- Medical Procedures Schedule
- Payroll Oversight
- Staff Management
- Schedule Management
- Effective Multitasking
- Administrative Support
- Staff Recruitment and Training
- HIPAA Regulations Understanding
Languages
Spanish
English
Timeline
Office Manager
Reddy Care Medical
04.2019 - Current
Medical Assistant
Younis Ali Medical Office
10.2009 - 04.2019
High School Diploma -
Chatsworth Charter High School