Zolanch Fouz
Fort Lauderdale,US
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
Work History
Waitress
Gala
2024.04 - 2024.06
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Amsterdan Bar and Club
2023.07 - 2024.03
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Served beverages, breads and butter and replenished items as necessary.
- Provided friendly and attentive service.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Bussed and reset tables and kept dining room and work areas clean.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Assertively upsold alcoholic beverages, appetizers and desserts.
VIP Cocktail Server
Vixens Cabaret
2022.09 - 2023.07
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Ensured liquor was secured at the end of shifts.
- Processed orders on a computerized Point of Sale system.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
VIP Bottle Service Waitress
Solid Gold
2020.01 - 2022.03
- Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
- Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
- Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
- Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
- Skillfully promoted items on bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
- Displayed enthusiasm and knowledge about the establishment and menu products.
- Quickly recorded transactions in Micros system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly, attentive, genuine service while establishing a rapport with guests.
- Assisted co-workers whenever possible.
Education
Bachelor of Arts - Business Administration And Management
Miami Dade College
1780 W 49th St Hialeah Fl 3301205.2023
High School Diploma -
Imater Preparatory Academy High School
Hialeah, FL05.2019
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- High energy
- Cash handling expert
- Bar terminology
- Liquor and smoking laws familiarity
- Up-selling capability
- 3+yrs cocktailing experience
- Quick Decision Making
- Reliable team player
- Outgoing personality
- Flexible schedule capability
Timeline
Waitress
Gala
2024.04 - 2024.06
Waitress
Amsterdan Bar and Club
2023.07 - 2024.03
VIP Cocktail Server
Vixens Cabaret
2022.09 - 2023.07
VIP Bottle Service Waitress
Solid Gold
2020.01 - 2022.03
Bachelor of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
Imater Preparatory Academy High School
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