Zolia Carey
Fort Lauderdale
Summary
Experienced sales professional dedicated to delivering exceptional results and implementing effective sales strategies. Cultivates a collaborative team culture that fosters success and consistently meets sales objectives. Demonstrates adaptability, reliability, strong leadership, and exceptional communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Sales Director
e-TeleQuote Insurance
12.2023 - 01.2025
- Spearheaded corporate sales initiatives to align with organizational goals and increase market penetration
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with HR, Training, and QA teams to design and implement training programs, increasing agent performance and retention
- Integrated CRM and Workforce Management systems, enhancing operational efficiency and agent engagement
- Led compliance efforts with Medicare regulations, minimizing risk while maximizing revenue
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Contributed to the development of long-term company strategies, working closely with senior leadership to ensure alignment between sales goals and overall business objectives.
Sales Operations Director
e-TeleQuote Insurance
09.2022 - 12.2023
- Managed daily operations and sales performance in a high-volume call center, consistently exceeding sales goals and improving team performance
- Developed and implemented agent motivation programs, resulting in higher morale and consistent sales results
- Led recruitment and talent acquisition strategies, identifying key talent through assessments and evaluations
- Directed strategic resource allocation to maximize efficiency and improve sales output
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Initiated mentorship program within sales department, fostering culture of continuous improvement and knowledge sharing.
Senior Sales Manager, East Region
e-TeleQuote Insurance
03.2021 - 09.2022
- Managed and developed a high-performing sales team, leading the region to top-performing recognition
- Utilized data-driven insights to identify sales trends, optimize processes, and boost productivity
- Partnered with senior leadership to design and execute strategic goals, KPIs, and sales targets under budget constraints
- Delivered impactful coaching and support to agents, enhancing performance metrics
Sales Manager
e-TeleQuote Insurance
06.2018 - 03.2021
- Achieved top sales awards by consistently exceeding targets while ensuring compliance with industry regulations and company guidelines
- Developed and led performance-enhancing programs, improving agent productivity and sales outcomes
- Worked cross-departmentally to refine processes and establish initiatives to improve customer satisfaction
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Supervisor/Manager, Direct Marketing
Emblem Health Administrators
05.1997 - 02.2018
- Led teams to consistently meet production targets through coaching, performance monitoring, and system education
- Developed training materials and guided smooth service transitions to vendors, ensuring quality and productivity
- Oversaw recruitment, hiring, and training, supporting staff development and high performance
- Collaborated with internal and external partners to drive team and organizational goals
Education
Bachelor of Arts - Business Administration
Florida Atlantic University
Boca Raton, FLSkills
- Problem-solving
- Adaptability and flexibility
- Decision-making
- Relationship building
- Goal setting and achievement
- Team building
- Sales targeting
- Sales operations
- Interpersonal skills
- Sales processes
- Analytical thinking
- Strategic planning
Certification
2-15 Life, Health, and Variable Annuity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Director
e-TeleQuote Insurance
12.2023 - 01.2025
Sales Operations Director
e-TeleQuote Insurance
09.2022 - 12.2023
Senior Sales Manager, East Region
e-TeleQuote Insurance
03.2021 - 09.2022
Sales Manager
e-TeleQuote Insurance
06.2018 - 03.2021
Supervisor/Manager, Direct Marketing
Emblem Health Administrators
05.1997 - 02.2018
Bachelor of Arts - Business Administration
Florida Atlantic University
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