Zolia Harris
Lehigh Acres,FL
Summary
Dynamic Eligibility Specialist enhancing client satisfaction through accurate eligibility determinations and effective case management. Expertise in biological specimen collection and patient care, with a strong focus on timely documentation and communication. Committed to improving service delivery and ensuring compliance within fast-paced environments.
Overview
7
7
years of professional experience
Work History
CNA
Shell Point Retirement Community
Fort Myers, Florida
06.2025 - Current
- Monitored vital signs and communicated changes to nursing staff to ensure timely medical responses.
- Reported changes in patient conditions to registered nurse or physician to facilitate appropriate care adjustments.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Supported residents with daily living activities and personal care to enhance comfort and well-being.
- Documented patient care and observations accurately in records.
CNA
Chapters Health
Fort Myers, Florida
07.2022 - 03.2026
- Rendered hands-on nursing care under direct RN supervisor, adhering to medical center policies and procedures.
- Assisted patients with daily living activities to promote independence and uphold dignity.
- Assisted patients using mobility devices for safe transportation.
- Collected specimens,Checked patient vitals and maximized patient comfort to maintain optimal environment,
- Provided compassionate and attentive care, enhancing overall patient satisfaction.
Eligibility Specialist
Tidal Basin Group Inc.
Fort Myers, Florida
05.2023 - 05.2025
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reviewed intake forms to determine client eligibility for program benefits, ensuring accurate assessments.
- Verified income documentation for applicants to determine eligibility for assistance programs.
- Provides expert case management services for rental and utility assistance in a federally funded program.
- Resolve issues identified in quality control.
- Collected, compiled, and maintained data in program tracking systems for accurate reporting and analysis.
- Finalized legal agreements with stakeholders to ensure proper execution of contracts.
- Executed additional tasks to support team objectives and enhance program efficiency.
Food Service Assistant
Lee Health Hospital
Fort Myers, Florida
09.2019 - 04.2022
- Took orders, prepared foods, and processed payments while maintaining high customer service standards in a full-service establishment.
- Prepared meals by following recipes and adjusting food quantities to ensure adequate portions for group servings.
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
- Established and organized dining areas for service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Prepared and delivered patients' food trays.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL06-2000
Skills
- Patient care
- Patient Interaction
- Patient intake management
- Vital signs collection
- Patient Care Documentation
- Electronic Health Records
- Documentation skills
- Risk Assessment
- Basic Nutritional Support
- Communication skills
Timeline
CNA
Shell Point Retirement Community
06.2025 - Current
Eligibility Specialist
Tidal Basin Group Inc.
05.2023 - 05.2025
CNA
Chapters Health
07.2022 - 03.2026
Food Service Assistant
Lee Health Hospital
09.2019 - 04.2022
High School Diploma -
Cypress Lake High School