Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ZOLIN ERRO

Glendora,CA

Summary

Dynamic and Versatile Professional with Extensive Experience in Leadership and Service Roles Highly adaptable and driven professional with a proven track record of success across various industries, including hospitality and trade. Possessing a unique blend of leadership, customer service, technical expertise, and culinary skills, I am adept at thriving in fast-paced environments and delivering exceptional results. As a team lead, I have demonstrated strong leadership abilities by effectively managing and motivating teams to achieve operational excellence. My experience as a cashier has honed my communication and interpersonal skills, enabling me to provide outstanding customer service and foster positive relationships with clients. Additionally, my time spent as a dishwasher has instilled in me a strong work ethic, attention to detail, and the ability to efficiently manage tasks under pressure. As a trade apprentice, I have developed a solid foundation of technical knowledge and hands-on experience, allowing me to assist in the installation, maintenance, and repair of HVAC systems. Furthermore, my experience as a cook has sharpened my culinary skills, attention to detail, and ability to thrive in high-volume kitchen environments. I am now seeking a role where I can leverage my diverse skill set to contribute to a dynamic team and drive success in a new and challenging opportunity. With my ambition and passion to help others I am seeking an opportunity in local government or business.

Overview

8
8
years of professional experience

Work History

Crew Member

AMC Theatres
City Of Industry, CA
03.2024 - Current
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Demonstrated excellent multitasking abilities during busy periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Delivered friendly, efficient customer service at all times.

Team Lead

Waba Grill
Diamond Bar
09.2021 - Current
  • Supervised a team of 10+ employees in fast-paced restaurant operations, including cashier duties, dishwashing, and food preparation.
  • Maintained positive working relationship with fellow staff and management.
  • Handled cash transactions and operated POS system accurately.
  • Utilized upselling techniques to maximize sales opportunities per table.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.
  • Trained new employees to perform duties.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Received and stored food and supplies.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Checked completed orders for correct quantity and quality.

HVAC Tech Apprentice

Climate Specialist
Covina
01.2016 - 02.2024
  • Assisted senior HVAC technicians in the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in residential and commercial properties.
  • Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
  • Troubleshot and maintained auxiliary equipment.
  • Repaired parts by using technical knowledge, special tools and soldering skills.
  • Installed and maintained HVAC systems in residential buildings.

Assistant Sales Associate

AT&T Business /CMC Systems
El Paso
06.2020 - 08.2021
  • Demonstrated a deep understanding of Wifi and cable products, services, and pricing structures to effectively address customer inquiries and provide tailored solutions to meet their needs.
  • Developed strong rapport with customers to drive repeat business.
  • Utilized up-selling techniques to maximize transaction value.

Education

Associate of Arts - Economics

Mt San Antonio College
Walnut, CA
06-2025

High School Diploma -

Diamond Ranch High School
05.2020

Skills

  • Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Communication Skills
  • Ability to Work in a Team
  • Customer Service
  • Food Preparation
  • Inventory Restocking
  • Customer Engagement
  • Sales expertise
  • Initiative and Self-Motivation

Languages

Spanish

References

References available upon request

Timeline

Crew Member

AMC Theatres
03.2024 - Current

Team Lead

Waba Grill
09.2021 - Current

Assistant Sales Associate

AT&T Business /CMC Systems
06.2020 - 08.2021

HVAC Tech Apprentice

Climate Specialist
01.2016 - 02.2024

Associate of Arts - Economics

Mt San Antonio College

High School Diploma -

Diamond Ranch High School
ZOLIN ERRO