Zomyra Lebron
Cape Coral,FL
Summary
Results-driven sales and customer service professional with experience at T-Mobile, consistently meeting sales goals through strong communication, relationship building, and customer-focused service. Skilled in sales, upselling, team training, and resolving customer concerns to improve satisfaction and retention.
Tech-savvy and quick to learn new systems and technologies, with a passion for solving problems and improving efficiency. Strong background in teamwork, project coordination, and adapting to fast-paced environments. Committed to delivering quality results while supporting business growth and creating positive customer experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Representative
Signet Jewelers
04.2025 - Current
- Engaged customers through personalized service to enhance shopping experience and drive sales.
- Demonstrated extensive product knowledge to assist clients in selecting jewelry that meets their needs.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Managed customer inquiries and resolved issues effectively, ensuring high satisfaction levels.
Retail Associate Manager
T-Mobile, Luna Wireless
11.2021 - Current
- Supervised daily store operations to ensure excellent customer service and store performance.
- Trained and coached employees on sales, product knowledge, and merchandising.
- Assisted with recruiting, hiring, and developing team members.
- Managed inventory and monitored stock levels to improve product availability.
- Analyzed sales data to identify trends and improve business performance.
- Increased sales through upselling, cross-selling, and effective merchandising.
- Built strong customer relationships by resolving concerns and providing excellent service.
- Supported community partnerships and store initiatives to drive business growth.
- Enforced company policies and maintained high performance standards.
- Helped improve customer retention through a positive shopping experience.
Retail Store Manager
T-Mobile, Luna Wireless
03.2021 - 11.2021
- Managed daily store operations and delivered excellent customer service.
- Led, trained, and coached employees to improve performance and sales.
- Recruited, hired, and onboarded new team members.
- Scheduled staff and managed labor costs.
- Managed inventory, cash handling, and store opening/closing procedures.
- Created merchandise displays and executed promotional campaigns.
- Monitored sales and inventory reports to improve store performance.
- Resolved customer concerns and ensured a positive shopping experience.
- Delegated tasks to improve efficiency and daily operations.
- Fostered a positive team environment focused on productivity and retention.
- Consistently met or exceeded sales and business goals.
Retail Sales Representative
T-Mobile, Luna Wirless
07.2020 - 03.2021
- Assisted customers in selecting mobile devices and plans, ensuring a tailored shopping experience.
- Provided technical support for device setup and troubleshooting, enhancing customer satisfaction and retention.
- Maintained accurate inventory records using POS systems, optimizing stock management processes.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Educated customers on product features and promotions, driving informed purchasing decisions.
- Participated in training sessions to enhance product knowledge and sales techniques continuously.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
Education
High School Diploma -
ISLAND COAST HIGH SCHOOL
Cape CoralSkills
- Customer Service
- Customer Relations
- Communication
- Relationship Building
- Sales & Upselling
- Sales Closing
- Sales Strategy
- Product Knowledge
- Customer Retention
- Problem Solving
- Strategic Planning
- Staff Training & Coaching
Certification
GSI DIAMOND ESSENTIAL CERTIFICATION
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Signet Jewelers
04.2025 - Current
Retail Associate Manager
T-Mobile, Luna Wireless
11.2021 - Current
Retail Store Manager
T-Mobile, Luna Wireless
03.2021 - 11.2021
Retail Sales Representative
T-Mobile, Luna Wirless
07.2020 - 03.2021
High School Diploma -
ISLAND COAST HIGH SCHOOL