Zona Brown
Chattanooga,TN
Summary
Dynamic telecommunications operator with proven expertise at Moccasin Bend Mental Health Institute, excelling in call routing and customer engagement. Adept at maintaining accurate records and providing technical support, I prioritize problem-solving and attention to detail to enhance communication efficiency and foster a collaborative environment.
Overview
31
31
years of professional experience
Work History
Telecommunications Operator
Moccasin Bend Mental Health Institute
Chattanooga, TN
02.2012 - 07.2025
- Operated communication systems to enhance patient and staff coordination.
- Monitored incoming calls and efficiently routed to appropriate departments.
- Maintained accurate daily records of communications and service requests.
- Assisted healthcare professionals with urgent communication needs.
- Utilized multi-line phone systems to manage high call volumes.
- Collaborated with team members to facilitate seamless information flow.
- Provided technical support for communication equipment and software issues.
- Responded promptly to emails and other customer inquiries, ensuring exceptional service.
Kitchen Staff Member
Memorial Hospital - Main
Chattanooga, TN
03.2023 - 09.2023
- Crafted meals in compliance with dietary guidelines for patients and staff.
- Maintained cleanliness and organization in kitchen and food preparation areas.
- Operated kitchen equipment safely, following all health and safety protocols.
- Monitored food temperatures to ensure safe serving conditions were met.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized frequently to maintain health code standards.
- Followed health and safety guidelines for food preparation and service.
- Carried out basic cleaning duties, such as sweeping floors, washing dishes.
- Performed other related duties as assigned by supervisor.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Consistently maintained high standards of personal hygiene during shifts.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Sales Associate
Walmart
Chattanooga, TN
01.2004 - 02.2012
- Provided exceptional customer service by assisting with product selection and inquiries.
- Operated cash register, accurately processing transactions and issuing receipts.
- Maintained organized merchandise displays to optimize shopping experience.
- Collaborated with team members to ensure regular restocking of shelves.
- Ensured cleanliness of store environment while upholding merchandise standards.
- Educated customers on product features, promotions, and pricing effectively.
- Monitored inventory levels and reported discrepancies in a timely manner.
- Addressed customer complaints professionally to foster a welcoming atmosphere.
JZ Printing
Owner / Operator
Chattanooga, TN
01.1995 - 01.2006
- Completed daily duties with accuracy and efficiency.
- Contributed innovative solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Promoted customer satisfaction by resolving issues with knowledgeable service.
- Prioritized tasks to efficiently meet service goals.
- Identified customer needs promptly while providing excellent service.
- Engaged customers effectively through interpersonal skills during conversations.
- Provided support to colleagues, fostering a collaborative work environment.
Education
GED -
Job Corp
Guthrie, OK12-1979
Okmulgee Tech College
Okmulgee, OKSkills
- Communication systems and technical support
- Call routing and switchboard operation
- Record keeping and documentation
- Customer relationship management
- Health and safety compliance
- Problem solving and attention to detail
- Time management and multitasking
- Customer engagement and assistance
- Information security and incident reporting
- Data center operations and activity logging
- Active listening and message taking
- Front desk operations and greeting customers
- Paging system operation and directory searches
References
References available upon request.
Timeline
Kitchen Staff Member
Memorial Hospital - Main
03.2023 - 09.2023
Telecommunications Operator
Moccasin Bend Mental Health Institute
02.2012 - 07.2025
Sales Associate
Walmart
01.2004 - 02.2012
JZ Printing
Owner / Operator
01.1995 - 01.2006
GED -
Job Corp
Okmulgee Tech College