Zona Mosley
Olive Garden
Bloomington,IN
2
Years of experience
Detail-oriented To-Go Specialist with a proven track record in efficient order processing and exceptional customer service. Skilled in multitasking and training new team members to enhance service quality.
Work History
To-Go Specialist, Host/ Trainee
2 Years 5 Months- Processed to-go orders efficiently, ensuring accuracy and timely preparation for customer pickup.
- Collaborated with kitchen staff to streamline order assembly and improve service speed.
- Maintained cleanliness and organization of to-go area, enhancing overall customer experience.
- Assisted in training new team members on best practices for order handling and customer interaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strategies to enhance workflow efficiency, reducing wait times during peak hours.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
High School Diploma
Skills
Time management abilities
Quick learner
Multitasking
Flexibility
Professionalism
Problem-solving
Accomplishments
I have gotten many rewards or recognition for my friendly nature and welcoming attitude while also achieving rewards on my inquisitive mind.
Timeline
To-Go Specialist, Host/ Trainee
Olive Garden
05.2024 - CurrentRead More
Indiana University, Bloomington
High School Diploma
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