Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zondra Moore

Saltillo,MS

Summary

Dynamic manager with a proven track record at Spuds, Charcutie, and Steele's Dive, enhancing customer satisfaction and team performance. Excelled in staff training and development, significantly improving customer satisfaction scores by overhauling service protocols. Skilled in multitasking and communication, adept at fostering a culture of collaboration and continuous learning.

Overview

11
11
years of professional experience

Work History

Manager

Spuds
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Charcutie
08.2021 - 03.2024

-

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated and managed party logistics.
  • Maintained inventory.

Manager

Steeles Dive
02.2014 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

High School Diploma -

Itawamba Community College
Fulton, MS

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Shift scheduling
  • Recruiting and interviewing
  • Multitasking Abilities
  • Excellent communication
  • Hiring and training

Timeline

Manager

Spuds
03.2024 - Current

Manager

Charcutie
08.2021 - 03.2024

Manager

Steeles Dive
02.2014 - 09.2020

High School Diploma -

Itawamba Community College
Zondra Moore