Zophia Devan
Naples,FL
Summary
Dedicated hospitality professional with over 5 years in fine dining, catering, and restaurant operations. Expertise in delivering attentive guest service, managing reservations, and resolving customer concerns. Thrives in fast-paced environments, ensuring a polished experience for every guest. Bilingual in English and Spanish.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Busser
The Pub & Grill of Ave Maria
Ave Maria, FL
02.2023 - 03.2024
- Supported servers and provided friendly, efficient service to restaurant guests.
- Cleared and cleaned tables after each dining service, ensuring a tidy environment for guests.
- Maintained organized and presentable dining area to enhance guest experience.
- Executed closing duties, cleaning and organizing dining area for next day's service.
- Worked effectively with servers, kitchen staff, and management in a fast-paced environment.
Server
Ashton Gardens Assisted Living
Naples, FL
09.2022 - 05.2023
- Delivered attentive and respectful dining service, enhancing resident and guest satisfaction.
- Took food and beverage orders and ensured accurate and timely service.
- Addressed customer concerns and resolved conflicts with patience, fostering positive dining experiences.
- Assisted residents who needed additional support or had questions about their meals and orders.
- Maintained a clean, organized, and welcoming dining environment.
- Collaborated with kitchen staff and coworkers to streamline service, ensuring timely meal delivery.
- 1 Year
Catering Server
Eventfully Yours
Naples, FL
09.2024 - Current
- Provided professional table service at a variety of catered events.
- Developed expertise in fine dining and upscale event service through hands-on experience at diverse catered events.
- Served food and beverages while maintaining professional and attentive guest service.
- Served food and beverages to guests during events.
- Adapted to different venues, events, and guest expectations while maintaining a polished and professional presence.
- Collaborated with team members to ensure smooth event execution.
- Worked as part of a team to ensure events ran smoothly and guests received high-quality service.
- Accumulated 3 years of experience in event service.
- Followed health and safety guidelines during food handling.
- Assisted in managing guest requests and special dietary needs.
- Collaborated with kitchen staff to facilitate prompt food service and maintain event flow.
- Set tables and prepared dining areas according to formal event standards.
- Delivered exceptional customer service to elevate guest satisfaction and create memorable experiences.
- Assisted with event setup, service, and breakdown.
- Set up and cleaned dining areas before and after events.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Loaded supplies and food into delivery vans and unloaded at events.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Education
EMT
Braxton College
Naples, FL 07.2024 - 12.2024
High School Diploma -
Palmetto Ridge High School
Naples, FLSkills
- Fine Dining & Table Service
- Customer Service
- Conflict Resolution
- POS & Cash Register
- Problem solving
- Teamwork
- Professional Communication
- English & Spanish
Certification
CPR Certification, Basic Life Support (BLS) Certification
VOLUNTEER EXPERIENCE
Naples Church, Children's Ministry Volunteer, Naples, FL, Provided childcare and supervision during church services and events., Created a safe, welcoming, and positive environment for children., Communicated with parents and church staff as needed., Demonstrated patience, responsibility, and strong communication skills., Approximately 2 Years
ADDITIONAL HOSPITALITY EXPERIENCE
- Cash register and POS experience
- Taking and managing reservations
- Formal table setup and fine dining service
- Customer service and conflict resolution
- Restaurant opening/closing responsibilities
- Experience serving large catered events
References
- Professional
Sharka (239-465-9834)
- Personal
Matthew Cevallos (239-776-4506)
Timeline
Catering Server
Eventfully Yours
09.2024 - Current
EMT
Braxton College
07.2024 - 12.2024
Busser
The Pub & Grill of Ave Maria
02.2023 - 03.2024
Server
Ashton Gardens Assisted Living
09.2022 - 05.2023
High School Diploma -
Palmetto Ridge High School