Zora Thompson
Washington
Summary
Proven leader in enhancing customer satisfaction and streamlining operations at Jackson-Reed High School, with a strong background in employee supervision and customer service. Expert in maintaining high safety and cleanliness standards, evidenced by roles at Lighthouse Pool Management Inc. Certified in Guest Service, with notable achievements in improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concessions Manager
Jackson-Reed High School
08.2024 - 03.2025
- Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
- Coordinated concession team, food preparation, and operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
Pool Operator
Lighthouse Pool Management Inc.
05.2024 - 09.2024
- Improved overall cleanliness of the pool area through diligent attention to detail in cleaning and maintaining facilities.
- Ensured a safe swimming environment for patrons by consistently monitoring and enforcing pool rules and regulations.
- Identified potential hazards within the pool area, promptly addressing concerns to maintain a safe environment for all users.
- Managed the daily operations of the facility, including staff management, opening and closing procedures, and routine basic maintenance tasks.
- Maintained pool water quality by conducting regular testing and adjusting chemical levels accordingly.
Lifeguard
Lighthouse Pool Management Inc.
05.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Jackson-Reed High School
Washington06-2026
Skills
- Customer service
- Organizational skills
- Employee supervision
- Water quality testing
- Lifeguard certification
Certification
American Hotel & Lodging Association - Certified Guest Service Professional
Timeline
Concessions Manager
Jackson-Reed High School
08.2024 - 03.2025
Pool Operator
Lighthouse Pool Management Inc.
05.2024 - 09.2024
Lifeguard
Lighthouse Pool Management Inc.
05.2023 - 09.2023
American Hotel & Lodging Association - Certified Guest Service Professional
High School Diploma -
Jackson-Reed High School
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