Zoraida Cossio

Cricket Wireless by Mobilelink

05.2022 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.