Zoraida Garcia
Georgia
Summary
Results-driven Account Manager with expertise in contract negotiation, client relations, and full-cycle recruiting. Proven ability to resolve concerns effectively, ensuring client satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Account Manager
CACH Labor
Georgia
02.2024 - Current
- Develop and maintain strong client and stakeholder relationships.
- Renew contracts and negotiate favorable terms for both clients and the company.
- Resolve client concerns and disputes with professionalism and efficiency.
- Prepare sales reports, track performance metrics, and forecast revenue trends.
- Developed recruitment strategies to attract top talent for diverse roles.
- Trained and mentored junior recruiters on best practices and company policies.
- Analyzed recruitment data to identify trends and improve hiring processes.
- Built relationships with external agencies to enhance candidate pipeline diversity.
Recruiter
CACH Labor
Georgia
02.2022 - 01.2024
- Partnered with hiring managers to understand staffing needs and job requirements.
- Sourced candidates through social media, job boards, professional networks, and job fairs.
- Screened resumes, conducted phone screens, and facilitated interviews.
- Negotiated offers, compensation packages, and managed the hiring process.
- Onboarded new hires and ensured successful integration.
- Stayed informed on hiring trends and best practices.
Remote Patient Services Specialist-PT
Siepser Laser Eye Care
Wayne
12.2022 - 06.2023
- Managed patient scheduling to optimize appointment availability and reduce wait times.
- Coordinated communication between patients and medical staff for effective care delivery.
- Utilized electronic health record systems to maintain up-to-date patient data efficiently.
- Handled patient complaints and concerns with empathy and professionalism for resolution.
- Responded to patient inquiries regarding account status.
Site Representative
Frontier Solutions for Labor
Georgia
01.2021 - 01.2022
- Researched and sourced job candidates, generating strong leads.
- Conducted resume reviews, reference checks, and phone interviews.
- Matched candidates with job openings based on skills and availability.
- Negotiated offers and facilitated onboarding.
- Promoted employer branding to attract top talent.
- Reported hiring progress and metrics to leadership.
Office Administrative Assistant
Frank Roofing
01.2017 - 01.2021
- Supported day-to-day office operations, scheduling, and document management.
- Handled communications with clients, vendors, and staff.
- Assisted with payroll, invoicing, and HR recordkeeping.
Mail Processing Clerk
United States Postal Service
01.2016 - 02.2017
- Processed and sorted mail efficiently in a high-volume environment.
- Ensured accuracy in order processing and delivery timelines.
Office Administrative Assistant
Brittany Leigh Bridal Inc.
03.2013 - 06.2015
- Provided administrative support including scheduling, filing, and customer communications.
- Assisted with retail operations and vendor coordination.
Education
Master's Degree - Human Resources Management & Services
National University College
Río GrandeBachelor of Arts - Sociology
Universidad De Puerto Rico
Mayaguez, Puerto RicoSkills
- Account Management
- Client Relations
- Full-Cycle Recruiting
- Onboarding
- Contract Negotiation
- Employee Relations
- HR Policies
- Compliance
- Reporting
- Data Tracking
- Client meetings
Timeline
Account Manager
CACH Labor
02.2024 - Current
Remote Patient Services Specialist-PT
Siepser Laser Eye Care
12.2022 - 06.2023
Recruiter
CACH Labor
02.2022 - 01.2024
Site Representative
Frontier Solutions for Labor
01.2021 - 01.2022
Office Administrative Assistant
Frank Roofing
01.2017 - 01.2021
Mail Processing Clerk
United States Postal Service
01.2016 - 02.2017
Office Administrative Assistant
Brittany Leigh Bridal Inc.
03.2013 - 06.2015
Master's Degree - Human Resources Management & Services
National University College
Bachelor of Arts - Sociology
Universidad De Puerto Rico