Zoraida Lusane
Columbia,SC
Summary
Dedicated professional with strong customer service and organizational skills. Expertise in office administration, appointment scheduling, and file management. Ready to enhance operational efficiency and support team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Secretary
All-ways Transport
Buffalo, NY
02.2019 - Current
- Managed scheduling and coordination of transportation services to enhance operational efficiency.
- Maintained comprehensive filing system, ensuring accurate documentation and retrieval of records.
- Prepared reports and correspondence, facilitating effective communication across departments.
- Assisted in onboarding new staff, providing training on office procedures and protocols.
Housekeeping Supervisor
Marriott
Greenville, SC
03.2017 - 09.2019
- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored staff on best cleaning practices and safety protocols.
- Coordinated scheduling and task assignments for housekeeping team to optimize workflow efficiency.
- Conducted inspections of guest rooms and public areas to maintain cleanliness and orderliness.
CNA
Inn at Joshua Tree
Cleveland, OH
02.2013 - 06.2018
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures, enhancing patient well-being and response times.
- Monitored patient vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment.
- Trained new staff on proper caregiving techniques and facility protocols, improving team efficiency.
- Developed individualized care plans in collaboration with healthcare professionals to meet resident needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
John Marshall
Cleveland, OH06-2012
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Calendar management
- Sales support
Certification
- CNA Training - [2013]
Timeline
Secretary
All-ways Transport
02.2019 - Current
Housekeeping Supervisor
Marriott
03.2017 - 09.2019
CNA
Inn at Joshua Tree
02.2013 - 06.2018
High School Diploma -
John Marshall