Zoran Arsenovic
Mokena,IL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Operations Manager
LA Fitness
New Lenox, IL
07.2020 - Current
- Manage daily operations for high-volume facility serving 1000+ members daily, maintaining location performance among company’s top-performing facilities nationally in operations management.
- Train, develop, and mentor employees while helping prepare high-performing team members for management roles.
- Conduct employee scheduling, payroll processing, supply budgets, inventory tracking, and operational reports.
- Maintain accurate records for employee performance, facility operations, financial documents, and business procedures.
- Complete routine facility inspections and operational reviews to support safety, cleanliness, and quality standards.
- Resolve customer concerns and operational issues with professionalism and strong customer service focus.
- Coordinate vendor communication, equipment maintenance, and facility upgrades to support smooth operations.
- Collaborate with leadership teams to improve workflow, employee performance, and overall organizational success.
Front Desk Associate / Assistant Operations Manager
LA Fitness
10.2017 - 07.2020
- Provided exceptional customer service while facilitating daily operations and managing membership accounts.
- Checked in members using club access system and membership records.
- Answered questions about memberships, amenities, and class schedules.
- Conducted 100+ calls per shift to enhance membership retention, update accounts, and engage customers.
College Basketball Athlete
Oklahoma Panhandle State University and JJC
- 04.2016
- Team Captain Honors
- Provided leadership in game situations by motivating teammates and providing direction when needed.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Maintained challenging training schedule in order to constantly improve abilities.
- Earned All-Conference and All-Academic honors
College Soccer Athlete
Saint Xavier Univeristy
- 11.2011
- Demonstrated discipline, teamwork, and competitive focus
- Represented university athletics with professionalism on and off field
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
Education
Bachelor of Business Administration -
Oklahoma Panhandle State University
Goodwell, Oklahoma05-2016
Associate of Arts -
Joliet Junior College
Joliet, IL05-2014
Skills
- Operations Management
- Revenue Growth
- Customer Retention
- Operational Compliance
- Performance Management
- Resource Allocation
- Staff training
- Payroll scheduling
- Reporting documentation
- Records management
- Excel data management
- Policy compliance
- Administrative Support
- Problem Solving
- Customer Experience
Accomplishments
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Documentation Management
- Financial Reconciliation
- Reporting Systems
- Scheduling Systems
- Inventory Management Systems
- Administrative Software
Certification
- AED/CPR Certification
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
Operations Manager
LA Fitness
07.2020 - Current
Front Desk Associate / Assistant Operations Manager
LA Fitness
10.2017 - 07.2020
College Basketball Athlete
Oklahoma Panhandle State University and JJC
- 04.2016
College Soccer Athlete
Saint Xavier Univeristy
- 11.2011
Bachelor of Business Administration -
Oklahoma Panhandle State University
Associate of Arts -
Joliet Junior College