Zoraya Medina
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Panama Pacifico Agency
07.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Manager
Paitilla Agency
01.2015 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Political Science -
Santa Maria University
Panama08.2005
High School Diploma -
Maria Inmaculada
High School12.2000
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Excellent verbal and written communication skills
- Active Listening
- Report Preparation
- Customer Relations
- Staff Training
- Excellent customer service skills that build high levels of customer satisfaction
- Travel Planning
- Conflict Mediation
- Retail Sales Customer Service
- Report Transcription
Spanish and English
I Speak and writing English and spanish fluency.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Panama Pacifico Agency
07.2019 - 04.2022
Customer Service Manager
Paitilla Agency
01.2015 - 03.2019
Associate of Political Science -
Santa Maria University
High School Diploma -
Maria Inmaculada
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