Zoraya Munoz
Las Vegas
Summary
Dynamic Front Office Manager at Winners Circle Collision with a proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in effective multitasking and proficient in documentation and reporting, I trained staff to uphold service standards, ensuring a seamless guest experience while managing daily operations efficiently.
Hospitality professional prepared to excel in managing customer satisfaction. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Manager
Winners Circle Collision
07.2024 - Current
- Resolved guest inquiries and issues promptly, enhancing overall customer satisfaction.
- Managed daily operations of body shop, ensuring efficient workflow and customer satisfaction.
- Trained new front office staff on procedures and service standards to ensure consistency.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Answered all phone calls and took messages to pass along to team members
- Counted all checks and cash before depositing them to the bank
- Insured all office supplies and shop supplies were kept stocked and maintained
Lead Lifeguard
Aria Casino Pool
01.2023 - 07.2024
- Supervised lifeguard staff to ensure compliance with safety protocols and operational standards.
- Conducted regular training sessions to enhance team skills and emergency response readiness.
- Monitored pool activities, enforcing rules to maintain a safe environment for guests.
- Developed and implemented efficient scheduling systems to optimize staff coverage during peak hours.
- Collaborated with management to address guest concerns and improve overall pool experience.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
Pool Receptionist
Park MGM Resort & Casino
03.2022 - 10.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated reserved seating assignments and maintained accurate reservations using hotel management software.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Collected deposits, fees, and payments.
- Enforced policies and procedures to increase efficiency.
Skate Attendant
Cosmopolitan Of Las Vegas
11.2021 - 01.2022
- Assisted guests with inquiries, providing exceptional service and support throughout their stay.
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene.
- Collaborated with team members to streamline operations and enhance guest experiences.
- Executed daily tasks efficiently, adapting quickly to changing demands in a fast-paced environment.
Lifeguard
Park MGM Resort & Casino
08.2021 - 11.2021
- Monitored pool areas to ensure guest safety and compliance with safety regulations.
- Administered first aid and CPR in emergency situations, maintaining calm and professionalism.
- Conducted routine inspections of pool facilities, identifying hazards and ensuring cleanliness.
- Collaborated with team members to implement effective emergency response protocols.
Education
High School Diploma -
Mojave High School
Las Vegas, NV05-2021
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Computer skills
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Certification
- First Aid/CPR Certified
- Deep water Certified
Timeline
Front Office Manager
Winners Circle Collision
07.2024 - Current
Lead Lifeguard
Aria Casino Pool
01.2023 - 07.2024
Pool Receptionist
Park MGM Resort & Casino
03.2022 - 10.2022
Skate Attendant
Cosmopolitan Of Las Vegas
11.2021 - 01.2022
Lifeguard
Park MGM Resort & Casino
08.2021 - 11.2021
High School Diploma -
Mojave High School
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