Zoren Tucker
Memphis,TN
Summary
Results-driven professional with experience in customer service, administrative support, team leadership, and operations coordination in fast-paced environments. Strong background in handling customer and family inquiries, professional communication, data entry, recordkeeping, scheduling, appointment coordination, financial reconciliation, problem-solving, and maintaining accurate documentation. Highly organized and detail-oriented with the ability to multitask, prioritize competing responsibilities, follow procedures, and work independently while meeting deadlines and performance goals. Proficient in computer-based systems and comfortable communicating through phone, email, and other digital platforms. Seeking a remote Customer Service Representative, Customer Support, Administrative Assistant, or Office Coordinator position where I can leverage my communication, organization, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Warehouse Fulfillment Associate
Amazon
Memphis, Tennessee
09.2025 - Current
- Packed customer orders with accuracy and efficiency, consistently meeting productivity and quality standards.
- Sorted, organized, and routed customer orders through fulfillment process by performing rebin and induct functions.
- Operate warehouse equipment and technology to scan, process, and track inventory and customer orders.
- Inspected items and packaging to verify proper preparation of orders for shipment.
- Work collaboratively with team members and leadership to maintain efficient workflow and meet operational goals.
- Follow company safety procedures and standard operating procedures while maintaining a clean and organized work area.
Team Lead
Nike Centerpointe
Memphis, TN
06.2024 - 08.2025
- Supervised daily activities of warehouse associates, enhancing productivity and ensuring accuracy and adherence to company standards.
- Monitored employee attendance, punctuality, and staffing levels to support daily operational needs.
- Coordinated employees being called to management meetings while maintaining workflow and minimizing operational disruptions.
- Facilitated daily team meetings and employee check-ins to support communication and engagement within the team.
- Coordinated employee attendance at management meetings, balancing operational workflow and minimizing disruptions.
Healthcare Customer Service Representative
BlueShield of California
06.2021 - 07.2024
- Assisted patients in understanding insurance benefits, resolving billing issues, and navigating appeals process to ensure clarity and support.
- Provided excellent customer service to patients and their families.
- Registered patients by obtaining accurate financial and demographic information, facilitating smooth onboarding experience.
- Managed prior authorization requests for medical procedures and medications, streamlining approvals for timely patient care.
- Process monthly premium payments via check, ACH, and credit cards while also sending invoices and confirmation emails.
- Processed reinstatement and termination of health, dental, and vision plans for patients, ensuring compliance with company policies.
- Reinstate/terminate health, dental and vision plans.
Assistant House Manager
Independent Living Services
Conway, Arkansas
10.2018 - 06.2023
- Assisted with the daily management and operation of a residential home serving individuals with intellectual and developmental disabilities.
- Supported individuals with activities of daily living, including personal hygiene, meals, household tasks, and maintaining a safe and comfortable living environment.
- Planned daily activities and coordinated recreational, social, and community-based activities based on individual interests and needs.
- Developed monthly meal plans and coordinated grocery shopping and household food supplies.
- Coordinated birthday celebrations, holiday events, and community activities to enhance social engagement and quality of life.
- Responded to day-to-day issues and emergencies, using sound judgment and communicating concerns to appropriate supervisors or care team members.
- Maintained comprehensive documentation for household operations, individual needs, and appointments to ensure seamless care and support.
- Managed individual household checkbook registers and tracked expenses to uphold financial accuracy and accountability.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Vacation Tour And Travel
01.2015 - 05.2016
- Assisted customers with product and service inquiries, ensuring timely and accurate responses.
- Built customer loyalty by placing follow-up calls for customers reporting issues.
- Assisted other representatives during peak times and emergencies.
- Enhanced customer loyalty through follow-up calls to resolve reported issues.
- Followed established procedures for secure handling of confidential information.
Education
BUSINESS INFORMATION SYSTEMS CANDIDATE -
University of Memphis
Memphis, TNSkills
- Staff Discipline and Coordination
- Supervisory
- Inside Sales
- EDI
- SAP
- Conflict Management
- ERP Systems
- CRM Software
- Customer Service
- Professional Communication
- Balance Sheet Reconciliation
- Microsoft Office
- Excel
- Typing
- Record keeping
- Data entry
- Scheduling
- Attention to detail
- High Call Volume
Timeline
Warehouse Fulfillment Associate
Amazon
09.2025 - Current
Team Lead
Nike Centerpointe
06.2024 - 08.2025
Healthcare Customer Service Representative
BlueShield of California
06.2021 - 07.2024
Assistant House Manager
Independent Living Services
10.2018 - 06.2023
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Vacation Tour And Travel
01.2015 - 05.2016
BUSINESS INFORMATION SYSTEMS CANDIDATE -
University of Memphis