Zori Williams
Troy,AL
Summary
Dynamic General Manager with a proven track record at America’s Car Mart, excelling in operations management and team leadership. Spearheaded sales strategies that boosted customer engagement and profitability. Skilled in performance improvement and problem resolution, fostering a high-performing culture through effective training and collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
America’s Car Mart
08.2023 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Analyzed financial reports to identify trends, optimize budgets, and increase profitability.
- Led staff training initiatives, fostering a culture of continuous improvement and high performance.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Established key performance indicators to monitor team success and drive accountability.
Assistant Manager
America’s Car Mart
07.2021 - 08.2023
- Led daily operations to enhance customer satisfaction and service efficiency.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Store Manager
Hibbett Sporting Goods
10.2018 - 07.2021
- Oversaw daily store operations, ensuring optimal customer service and adherence to company policies.
- Managed inventory levels, coordinating stock replenishments to meet sales demands efficiently.
- Trained and developed team members, fostering a collaborative and high-performing work environment.
- Analyzed sales trends to drive merchandising strategies, enhancing product placement and promotions.
- Implemented loss prevention measures, reducing shrinkage through effective staff training and monitoring processes.
Education
High School Diploma -
Charles Henderson High School
Troy, ALAssociate of Science -
Troy University
Troy, Alabama, ALSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Performance improvement
Certification
America’s Car Mart “Lot of the Month”November and December of 2023
Timeline
General Manager
America’s Car Mart
08.2023 - Current
Assistant Manager
America’s Car Mart
07.2021 - 08.2023
Store Manager
Hibbett Sporting Goods
10.2018 - 07.2021
High School Diploma -
Charles Henderson High School
Associate of Science -
Troy University