Zoria Dantzler
Summary
Customer Service Representative with expertise in problem resolution and client relations. Consistently exceeded sales quotas while enhancing customer satisfaction through active listening and effective communication. Skilled in payment processing and conflict resolution, dedicated to delivering outstanding service and fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel
10.2023 - 10.2025
- Achieved and surpassed performance metrics for response time, resolution time, and quality assurance, contributing to overall team success.
- Delivered high-quality customer support via phone resolving inquiries and issues efficiently.
- De-escalated customer concerns with professionalism and empathy, ensuring positive outcomes.
- Processed orders, returns, and refunds accurately, ensuring compliance with company policies to maintain operational integrity.
Customer Service Representative
Amazon
08.2020 - 09.2023
- Delivered primary cardholder support to internal and external customers in high-pressure environment, ensuring timely assistance.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer satisfaction with foward-thinking strategies focused on addressing customer needs and resolving concerns.
- Pursued training opportunities to improve skills in customer relationship management. to enhance customer relationship management abilities and further boost satisfaction scores.
- Responded to incoming customer calls to provide timely assistance. to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Hattiesburg HighSchool
Hattiesburg, MS 08.2015 - 5 2017
Skills
- Customer service
- Payment processing
- Order processing
- Order fulfillment
- Data entry
- Documentation
- POS systems expert
- Microsoft Excel
- Microsoft outlook
- Problem resolution
- Conflict resolution
- Complaint handling
- Service quality assurance
- Customer satisfaction measurement
- Follow-up skills
- Empathy in communication
- Active listening
- Team collaboration
- Client relations
- Relationship building
- Service upselling
- Critical thinking
- Computer proficiency
- De-escalation techniques
- Reading comprehension
- Professional telephone demeanor
- Professional telephone demeanor
Timeline
Customer Service Representative
Sitel
10.2023 - 10.2025
Customer Service Representative
Amazon
08.2020 - 09.2023
High School Diploma -
Hattiesburg HighSchool
08.2015 - 5 2017