Zoron Clauzel
Ft. Washington,MD
Summary
Actively seeking a mid-level position where I can enhance my problem-solving and organizational skills to increase satisfaction of customers. Passionate about building customer relationships and defusing customer situations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FEMA
01.2022 - Current
- Optimize customer support by establishing collaborative service environments through targeted operational initiatives.
- Answer high volume of inbound calls.
- Assist callers with registration process.
- Review eligibility with all callers to ensure accuracy.
- Actively listen to customers questions and concerns and provide answers to all inquiries adhering to FEMA policies and protocols.
- Update information on file, as needed.
- Assist with process of returned mail
Lead Cashier
Bath & Body Works
07.2020 - 12.2022
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on sales software system operation.
- Operated POS systems to process customer transactions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Answered customers questions regarding products in store and current promotions.
Cashier
Pret A Manger
10.2019 - 03.2020
- Positively engaged with customers and the team about Pret’s Coffee Story and Coffee Menu to ensure Pret Buzz.
- Displayed coffee knowledge and maintained an understanding about Pret’s Barista Prepared Drinks and standards.
- Processed POS transactions and distributed proper change, as needed.
- Arranged, restocked, and organized products to maintain a clean store.
Sales Associate/Visual Merchandiser
Zara
11.2018 - 10.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of current trends in fashion.
- Engaged with customers to build rapport and loyalty.
- Processed customer transactions and provided a friendly checkout experience.
Cashier/Customer Service Associate
Harris Teeter
10.2017 - 11.2018
- Greeted all customers to ensure a friendly checkout experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained control of cash register by adhering to cash managing policies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Utilized POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Suitland High School
Suitland, MD05.2018
Skills
- Customer service
- Attention to detail
- Conflict resolution
- Active listening
- Customer loyalty
- Time management
- Interpersonal
- POS systems
- Communication
- Optimistic Attitude
Volunteer Experience
08/2016 - 06/2017
Child Care
- Assisted children with homework and provided tutoring when needed.
- Created a friendly, safe, and fun environment for children to learn and play.
Timeline
Customer Service Representative
FEMA
01.2022 - Current
Lead Cashier
Bath & Body Works
07.2020 - 12.2022
Cashier
Pret A Manger
10.2019 - 03.2020
Sales Associate/Visual Merchandiser
Zara
11.2018 - 10.2019
Cashier/Customer Service Associate
Harris Teeter
10.2017 - 11.2018
High School Diploma -
Suitland High School
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